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Letting someone go

10,502 Views | 64 Replies | Last: 8 mo ago by Ezra Brooks
The Fall Guy
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Today we had to let somebody go. Just didnt cut it with learning what we do. Didn't ask questions. Expected everything to be written down in writing on how to do daily tasks.

He was brought in the office and the guy refused to accept he was being let go. Pleading, blaming, getting upset. 30 minutes later he goes back to his desk and starts working again. We had to tell him he needed to leave. He wanted to speak to the owner in person and we said. "Look he made his decision". Finally had to literally walk him to the door. I have never experienced that behavior before with an adult in my 25 plus years of work. He was 28 years old.

Any advice to give others on how to deal with this situation? He was given all the opportunity and training but had no initiative.
Aust Ag
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That's crazy. I don't know what I would have done after he sat back down and started working again, haha!
aggiez03
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Aust Ag said:

That's crazy. I don't know what I would have done after he sat back down and started working again, haha!
No kidding, sounds like something George Costanza would do!
The Fall Guy
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Aust Ag said:

That's crazy. I don't know what I would have done after he sat back down and started working again, haha!


Yea my boss teams messaged me and said. "When is he going to leave?" We wanted to go to lunch but couldnt leave till he left. Sat there an hour before taking him out. IT dept was already locking his credentials.
AJ02
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So many questions. What kind of position did he have? What was his background? Was it a culture thing? Some sort of "disability?"
The Fall Guy
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Geospatial tech in a land survey company. Had a Geography Degree from South Dakota State but knew nothing about Cartography and how to make a design file look correct. Thats Geography 101. 4 other Geography majors including me there. He was taught but never got the hang of it. Never asked questions. Expected someone to check on him daily to see if he needed anything. A worknof art he was.. surprise he lasted 5 months there.
The Fall Guy
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No culture thing. Pretty ADD. But we have ADD people at the company that do just fine.
agsalaska
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In today's world you probably should have kept him.

He is 28. He is smack dab in the middle of the age bracket that has no desire to work. He wanted to work.


I bet at some point in the next few months you are going to wish you had kept him.
AccountantAg
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agsalaska said:

In today's world you probably should have kept him.

He is 28. He is smack dab in the middle of the age bracket that has no desire to work. He wanted to work.


I bet at some point in the next few months you are going to wish you had kept him.


That's a good point but 5 months and can't perform basic functions of the job is too much. I'd rather have nobody and just do extra work. At that point it's more work dragging this person along
AgOutsideAustin
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Be careful with this one. Sounds like an unstable person that would come back and be violent.
The Fall Guy
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agsalaska said:

In today's world you probably should have kept him.

He is 28. He is smack dab in the middle of the age bracket that has no desire to work. He wanted to work.


I bet at some point in the next few months you are going to wish you had kept him.


Why? He didnt do his job. He milked it.
The Fall Guy
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AgOutsideAustin said:

Be careful with this one. Sounds like an unstable person that would come back and be violent.


Yea already thought of that. Its crazy
agsalaska
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Yea that's fair.

AggieArchitect04
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Unacceptable behavior.

Y'all were much nicer than I would have been. When he sat down and started working again I would have said, you have 30 minutes to collect your things and leave the premises or the authorities will be called.

His reaction is pretty alarming. Someone that behaves that way could be dangerous and you don't need them hanging around.
AgLA06
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The Fall Guy said:

Today we had to let somebody go. Just didnt cut it with learning what we do. Didn't ask questions. Expected everything to be written down in writing on how to do daily tasks.
So do you guys not have written processes? Do y'all not have a training program for a new hire that goes through all the steps needed? Maybe this is a great opportunity for you guys to sit down and go over the interview and new hire process and make sure there's nothing there that can't be improved to save the company a little money on hiring / firing.

Not trying to place blame at all, but sometimes being a manager means setting expectations. Even if that means you expect them to take notes on the training that are reviewed with a mentor. Or asking them to have any questions ready to go over first thing in the am and after lunch.
TriAg2010
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The Fall Guy said:

Any advice to give others on how to deal with this situation? He was given all the opportunity and training but had no initiative.


1.) I think it's generally best that termination for performance not come as a surprise. Was there a point where you sat down and said "you're not meeting our expectations, we need to see X output by Y date or we should part ways" to him? When you very explicitly and unambiguously get that point across, my observation is that people will either try to shape up or plan their own exit before you have to swing the axe. And if they don't improve, then they can't really act surprised in the end.

2.) I would recommend locking IT and other company resources before terminating - if possible.
The Fall Guy
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Being a company of about 60 people we interview and pick more from experience than education being in land surveying. Its a hands on field. We have people with 4 year degrees, 2 year degress and no degree. Ewperience is a big help but we do train if needed. Our dept has 8 employees. All open to training or helping. What we dont do is go sit behind a person for days on end. If there are questions we ask others and get the help. This guy said he knew about maps, lidar. He had no survey experience so we put him on the most basic tasks. Through all the Quality Control we do he had 15 tp 40 rounds of QC when the others are 2 rounds. He did not pick up anything. He would be on his phone constantly, come in at 9, take over hours lunches. We gave him all the opportunity to grow but didnt. I wish the owner had ditched him 2 months ago.

His actions did freak me out some. That is not normal.
$3 Sack of Groceries
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The Fall Guy said:

Aust Ag said:

That's crazy. I don't know what I would have done after he sat back down and started working again, haha!


Yea my boss teams messaged me and said. "When is he going to leave?" We wanted to go to lunch but couldnt leave till he left. Sat there an hour before taking him out. IT dept was already locking his credentials.


This is nearly as big an eye opener to me as the guy going back to his desk and attempting to work.
Y'all let him sit there for an hour and try to work?
I obviously don't know anything other than what you wrote, but like someone else mentioned above, you need much more clear procedures on how to handle terminations.
ATM9000
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You learn a little more every time you have to let somebody go. Big thing I've learned after doing this a few times in my career is that it's never a one way street. There's always something you could have done better too.

This is why documentation of everything from the interview process to ongoing performance management. It's not just cover your ass… it's remembering what you've done, what didn't work and why. Had a similar situation years ago. A low performer I never interviewed became my direct report. Pretty lazy but worst of all just didn't have the technical skills needed to do their job. Went back to the interview process, read the notes, saw the CV. CV advertised this person had been using various software and doing things it was clear they just had no real experience in. In the interview notes? No technical questions pertaining to those items. Lesson learned for the company? Dig in and make sure you get an understanding of technical expertise.

And on the person going back to their desk? I dunno… no offense sounds like your company hasn't fired many people and the handling of it was amateur hour. When people are let go where I'm at, it's well coordinated. They are met at the door and taken aside. IT access is automatically cut the night before and not being done the morning of. If the person is volatile, security is nearby to get them off premises as quickly as possible… nobody gets the opportunity to go back to their desk. This sounds patronizing, but I'd argue it is less so than just letting the person sit down and embarrass themselves. You are also only ruining a few people's day and not a whole workplace's day.
HollywoodBQ
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Small company so I'm not expecting a lot of the formal processes and security escorts and things that you would see at a big company.

Now is probably a good time to build those procedures based on what just happened.

The first part is continuous documentation and acceptance by the employee that they understand they are being placed on a performance improvement plan are expected to be able to perform specific tasks to specific standards by such and such dates.

Review with the employee during that period so that you and they understand whether the standards are being met. I'd say a weekly meeting at the minimum with a more formal review monthly.

Like ATM9000's situation, I'm currently dealing with a poor performer that I didn't hire but got transferred to me.

This guy said all the right things and in this remote working world, it's difficult to figure out if somebody is just having bad luck or if they genuinely just suck.

I need my direct reports to be able to do about ten things and this guy can only do about one out of the ten.

This problem is further exacerbated by the fact the guy had already been with the company for five years in a different role before he was transferred to me and nobody bothered to document anything regarding how much he sucks.

And this dude is over 50 so it's not like he's all of a sudden going to develop better skills or better work habits.

Back around 2006, I had a similar situation with a peer who nobody would work with because he was terrible and our manager wouldn't fire him because he had hired him (and probably also because he was Black).

What one of my sales reps explained to me is that by keeping that non-performer on board, he was stealing from us. It took me a while to understand that but he was correct.

So, you did the right thing by letting the guy go. Whatever he had going on outside work, or why he wasn't able to learn anything is not your problem.
The Fall Guy
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Thank you for the input. It was the owner and my boss who made the hiring and the decision to let go. They did give him the training. Where and who to go if he had questions. He never took initiative to ask questions that the others did on a daily basis and succeded. I agree being a small company there needs to be protocol on firings. This was a new situation for us.
911sAg
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Sounds like a poorly run company yall ultimately hired someone who has no clue how to do the job what kind of interview process do yall have?

LOL
Shelton98
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I'd be curious as to what they were actually "working" on for that last hour.
The Fall Guy
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911sAg said:

Sounds like a poorly run company yall ultimately hired someone who has no clue how to do the job what kind of interview process do yall have?

LOL


Yea. No one in hiring has ever hired anybody who is not who they say they are. Stupid quote. Lol
The Fall Guy
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stallion6
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The Fall Guy said:

Today we had to let somebody go. Just didnt cut it with learning what we do. Didn't ask questions. Expected everything to be written down in writing on how to do daily tasks.

He was brought in the office and the guy refused to accept he was being let go. Pleading, blaming, getting upset. 30 minutes later he goes back to his desk and starts working again. We had to tell him he needed to leave. He wanted to speak to the owner in person and we said. "Look he made his decision". Finally had to literally walk him to the door. I have never experienced that behavior before with an adult in my 25 plus years of work. He was 28 years old.

Any advice to give others on how to deal with this situation? He was given all the opportunity and training but had no initiative.
Agree that he demonstrated bizarre behavior. However, you don't give any background on what training, coaching, or previous performance feedback was provided. I have a team of 750 employees and require managers to formal create a 8 week non performance plan to attempt to get an employee to the perform at the correct standard. If no previous feedback was provided to this employee, then I can understand his frustration.
The Fall Guy
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He had formal training. In a room with another technician. Hands on with laptop. Gave him simple tasks to start. He could not complete them in a timely fashion. Lots of QC feedback. He never went to any of the other 7 friendly techs for questions. He was reminded multiple times who, when and where to find the help. That is a personal issue if you have a hard time listening and communicating.
Being a small company we are hands on. We have 2 employees that knew nothing of the job description but were tech savy. They learned and excelled.

He had feedback but we are also not there to baby him and remind him every day how to ask questions like all the other techs.

I wanted him gone last year but was not my call. He was an anomalie in the dept. We gave him all the chances.
ATM9000
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The Fall Guy said:

911sAg said:

Sounds like a poorly run company yall ultimately hired someone who has no clue how to do the job what kind of interview process do yall have?

LOL


Yea. No one in hiring has ever hired anybody who is not who they say they are. Stupid quote. Lol



Yeah that's not a fair comment. Anytime you lead and manage and hire, you are going to run into a dud from time to time. Happens in really good and really bad workplaces. The key is thinking about how you ensure it doesn't happen again specifically if where it was worst was incompetency in the technical ability needed to do a job.
OnlyForNow
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For GIS map making this is what I'd expect.

We produce GIS based maps for almost every job we do, most hires aren't the best at cartography when they start, but they HAVE to learn it fairly quickly in order to not get behind on workload and throw things off.

Once you learn it though it is fairly simple and routine.
ElephantRider
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As someone who works at a large surveying/geospatial company, there's only so many people out there that know how to do the work. You often have to take chances on unexperienced people and hope they pick it up. A lot of learning on the job, and sometimes it's sink or swim. Not everyone works out. I agree that OP's company should have had a better firing process in place, but the hiring part of it is just how it goes in this industry.
ThunderFighter06
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I am equally fascinated and disturbed by this topic and incident. Can't imagine how awkward and uncomfortable that must've been! In all my time in the civilian world I've only seen one individual get fired and it was for excess unexcused absences and tardiness. Took it remarkably well. I'm also curious as to what his co-workers thought of him. Did they notice troubling behavior besides poor performance? Like mental instability? Just interested in learning more on what to look out for!
The Fall Guy
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OnlyForNow said:

For GIS map making this is what I'd expect.

We produce GIS based maps for almost every job we do, most hires aren't the best at cartography when they start, but they HAVE to learn it fairly quickly in order to not get behind on workload and throw things off.

Once you learn it though it is fairly simple and routine.


He had to be taught and has a geography degree
The Fall Guy
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ThunderFighter06 said:

I am equally fascinated and disturbed by this topic and incident. Can't imagine how awkward and uncomfortable that must've been! In all my time in the civilian world I've only seen one individual get fired and it was for excess unexcused absences and tardiness. Took it remarkably well. I'm also curious as to what his co-workers thought of him. Did they notice troubling behavior besides poor performance? Like mental instability? Just interested in learning more on what to look out for!



Nothing happened today so all is well. He had severe ADD which may have been part of his freaking out. But others here had ADD and are fine.

When he got fired we told the rest and they daid it was not a loss.
OnlyForNow
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I get that, but making the actual map in ArcPro is more art than science.

I can make a map, a useful map, but not a pretty map.

Just having a Geography degree or geosciences degree doesn't mean they are a good cartographer.

Not defending him, just making statements.
Jason_Roofer
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What metrics do you have in place for employees? KPI? Sales numbers? Anything that is SMART?

I've been on both sides of layoffs (not the same but kind of is)

For me, as a business owner it's not personal and it shouldn't be under any circumstances. When I was an employee getting laid off, it was. The perception is different.

For me, getting laid off was about the market and the decision to lay off our department and myself was simple…my manager did not fight for me as an employee and as such my evaluations weren't as good as others (negotiated reviews). The second issue was that I was paid more as a project lead than most of my managers and there was no avenue to change my title for promotion. When it's laid out like that, it's easy. They laid that out and then gave me a years salary and sent me out the door. It sucks but I saw exactly the metric used for the decision which took the personal emotional aspect out to some degree.

For me, now, my sales guys cost nothing. They make nothing if they don't sell and if they don't get paid because they can't sell then it works itself out. I don't have to fire anyone, they just don't come back. That's not a model most businesses use so it's irrelevant but my point is that a metric is necessary. Having someone say "well, he's not doing his work and he can't do certain tasks" is NOT A measurable metric. It can be, though, and it should be, and when it is and it's documented, those outbursts and situations tend to be less of an issue in my opinion.
Infinity Roofing - https://linqapp.com/jason_duke --- JasonDuke@InfinityRoofer.com --- https://infinityrooferjason.blogspot.com/
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