https://www.kbsi.com/careers/

Introduction

KBSI was established in 1988 with the goal to provide the highest quality research, development, consulting and training services. KBSI has a distinguished record of performing sophisticated research and advanced development for a wide variety of commercial and government clients. We are seeking to expand our Information Technology team.

Job Summary
The IT System Administrator plans, implements, oversees and maintains a variety of end-user IT systems and components, and on a daily basis is responsible for ensuring all KBSI employees have appropriate, adequate and properly performing IT equipment enabling them to complete their work objectives.

Responsibilities & Duties of Position

• Maintain end-user IT systems including but not limited to: laptops and desktops, printing, telecommunication, mobile device management (MDM), and anti-virus capabilities and systems
• Identify patterns and anomalies regarding end-user IT systems use or reported problems
• Oversee end-user IT system configuration and change management activities
• Resolve escalated end-user support issues in a timely and efficient manner
• Collect employee feedback regarding IT needs and departmental satisfaction level
• Define and maintain planned maintenance schedules for end-user IT systems
• Execute quarterly end-user IT systems inventory audit (hardware/software)
• Develop and maintain training material for end-user IT systems
• Define and execute an acquisition and obsolescence plan for end-user IT systems (hardware/software)
• Define and maintain baseline requirements for end-user IT systems provided to new hires (hardware/software)
• Define and execute data recovery procedures for end-user IT systems as necessary
• Define and maintain standards and procedures for handling technical support calls or problems
• Create, maintain, and remove end-user IT system user accounts (local and domain-based)
• Communicate issues to appropriate escalation groups and management as required
• Maintain IT knowledge via continuing education (magazines/books/videos/conferences/seminars/etc.)
• Present complex technical concepts in non-technical terms
• Accurately search for information using provided resources
• Efficiently and professionally handle occasional interruptions, calls, inquiries, and emergency or crisis situations
• Occasionally work variable hours, including evenings and weekends, and/or travel as necessary
• Limited exposure to excessive noise, dust, and fumes.
• Other duties as assigned by supervisor or COO

Current Open Position Details (Location, Hours, Etc.)

• Job Type: Full-time, Salary Exempt
• Job Location: College Station, Texas / Some remote work is possible
• Supervisor: Vice President of Information Technology / Report to: IT Server Administrator
• Positions Supervised: IT Technician
• Salary Range: $50,000 $65,000 annually
• Other: This position specifically requires access to US Department of Defense (DoD) classified and export restricted systems and technical data and Foreign Persons will not be considered qualified Applicants. Other positions which may not include this restriction may be available. Visit KBSI.com/careers for more information.

Company Standards & Benefits
KBSI offers competitive compensation, and a comprehensive benefits package which includes: Employer Paid Health, Dental, Vision, Life and Long-term & Short-term Disability benefits for the employee, with options to add coverage for employee's family members. Additional benefits include Workplace Flexibility, paid Vacation, Medical & Personal Leave with generous accruals, and many other company perquisites.

Qualifications & Requirements

• Associate Degree in IT (or related field) plus two (2) years of industry experience
• Bachelor's Degree in IT (or related field) plus one (1) year of industry experience
• Any Microsoft Certified Professional (MCP) Certification preferred
• Must be eligible for auto insurance coverage and able to operate company-owned vehicle(s)
• CompTIA A+ Certification preferred
• Must be eligible to work in the U.S.
• CompTIA Network+ Certification preferred
• Must be willing to apply for security clearance, if required

Skills & Experience Required

• Engage in public speaking in small informal settings
• Strong, demonstrable customer focus
• Strong analytical skills; excellent attention to detail
• Strong analytical capabilities and problem-solving skills
• Self-motivated to plan/manage tasks with little guidance
• Ability to sit or stand for prolonged periods of time
• Clearly and effectively communicate verbally and in writing
• Team player; self-motivated to work in a remote support capacity
• Ability to respectfully express opinions on inter-office topics
• Effectively handle tense situations, with diplomacy and discretion
• Logically organized, efficient, and creative; quick learner
• Willingness to travel for short periods of time on occasion
• Comprehend and follow detailed instructions (verbal, written and graphic formats)
• Self-disciplined to work in standard office setting at length, with reasonably minimal breaks
• Ability to operate office equipment requiring repetitive hand movement and fine coordination
• Occasionally lift, push, and/or pull at least 50 lbs.; climb, balance, stoop, kneel, crouch, or crawl; necessity of vision/sight in the normal visual range, with or without correction; verbally communicate to exchange information and correspondingly receive audible communication
• Knowledge of current server and network technologies and standards and their practical application in the enterprise environment, including Information Technology Infrastructure Library (ITIL)
• Knowledge of IT policy, procedures and practices with the ability to answer work related questions and/or interpret and apply these guidelines correctly in various situations
• Proficiency with and ability to interpret and apply technical configuration specifications for enterprise information systems
• Ability to analyze technical issues and user requirements to develop solutions using prescribed methods and implement procedures to provide the required functionality

How To Apply
Career Opportunities and Employment Application may be found at KBSI.com/careers. Interested persons may inquire by emailing hr@kbsi.com. (Include applicable attachments such as resume, CV, cover letter, etc.)

To be considered an Applicant, the following requirements must be met:
1. KBSI has a Currently Available Position
2. Interested Person meets the Minimum Qualifications & Experience for the Currently Available Position(s) (i.e. education, licensing, work experience, etc.)
3. Interested Person submits a completed and signed Employment Application to hr@kbsi.com for the Currently Available Position(s)

Note: Submissions via online recruiting platforms such as LinkedIn, Indeed or ZipRecruiter do not necessitate that the submitter is an Applicant.

KBSI is proud to be an equal opportunity workplace and is an affirmative action employer.