nai06 said:
A couple of things:
-This policy has been in place for almost a decade. And it hasn't seemed to really affect Southwest so far.
-The policy requires that you purchase an extra seat and then get a refund after the flight is over.
-you can purchase an extra ticket as long as there available seats. If you need an extra seat and there aren't any available, you will likely get bumped.
-people who purchase a second seat are always going to prepared to ensure they get their two seats together. when you check in they print out a second boarding pass that says reserved or something like that so you can place it on the seat next to you.
-this isn't just for fat people. It's available to anyone willing to pony up the cash for an extra seat. I've seen people do this because they have anxiety, autism, or any number of reasons.
Didn't read the article (or at least past the first two paragraphs), apparently.
Quote:
Southwest provided its policy to Fox Business which said that passengers of size "have the option of purchasing just one seat and then discussing your seating needs with the Customer Service Agent at the departure gate. If it's determined that a second (or third) seat is needed, you'll be accommodated with a complimentary additional seat."
The flight team will then try to effort to make the seating arrangements, potentially moving other passengers around for the "unplanned accommodation."
Alternatively, customers can purchase extra seats in advance and then contact Southwest "for a refund of the cost of additional seating after travel."