I mentioned the collapse of the Romney IT GOTV system above which was based on my personal experience as a volunteer for his campaign in Connecticut/ New Hampshire in 2012. Since I am not a tech guy I never really knew what happened but Google has a ton of interesting stories about the Keystone Kops and amateur hour it has always been with Republican campaigns:
"The login IDs and passwords provided to statewide volunteers were incorrect, and barred them from accessing the app. The campaign didn't even release the app until election day. (I still remember thinking at the time that was a really bad idea)
They didn't even release its 60 pages of documentation until the night before…so nearly 40,000 people needed to get up to speed on ORCA at the moment they needed to actually start logging data with it.
And! They were given a URL for ORCA that pointed to a nonexistent http//: address, instead of the correct https:// one.
This is why I like Ihnatko: technical detail.
"They originally had a load balancer and a bunch of app servers, but for some reason couldn't get it to work properly," Chris hypothesized. "So they tore out the load balancer, which probably handled the http->https redirect, and forgot to add it back to the now-internet-facing app server."
A bit more detail from Ars Technica:
Part of the issue was Orca's architecture. While 11 backend database servers had been provisioned for the systemprobably running on virtual machinesthe "mobile" piece of Orca was a Web application supported by a single Web server and a single application server. Rather than a set of servers in the cloud, "I believe all the servers were in Boston at the Garden or a data center nearby," wrote Hans Dittuobo, a Romney volunteer at Boston Garden, to Ars by e-mail.
Orca was supposed to give motivated volunteers access to critical information to assist day-of GOTV efforts. The Web server was like a bridge to get across to the database. If Ihnakto's source is correct in his theory, the bridge was built incorrectly, and when they fixed the structure they cut off access across the bridge. That'll happen when you have to rush a project with so many different pieces. But Ihnatko argues that the Romney campaign had simple, out-of-the-box options available to it.
Romney ran on the competence that only a lifetime of private-sector, data-driven, consultant-turnaround experience can bring. The flipside to that is plenty of people in the private sector have been saddled with the computer systems that high-priced consultants leave in their wake. They don't always work."