In my medical education, they emphasized and encouraged empathy over sympathy. In their lingo, sympathy was trying to put yourself in the place of your patient and feel what they feel. Empathy was hearing them describe their suffering, respecting that, and responding in an appropriate way. I don't think there is anything wrong with either, but empathy is a lot more versatile. I can have sympathy for someone with a mildy ill child, because my children have been mildly ill and I know that feeling. I can have empathy for someone who parent has died. Mine are still alive, but I can recognize and respect that person's feelings in their situation. So while my sympathy is limited to my experience, my empathy is not.
But then you start talking about compassion, support, and comfort and you end up with a ton of overlap.
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