Coppell, they shouldn't be in disbelief. If the opening of the door were done blindly, or if the objects behind the doors were shuffled after the first door was opened then the odds would reset back to 50/50. But because the house by rule has to open one of the two non-car doors, you as the player an use that information to double your odds.
Let's say you pick door #1. If the car is behind door 3, the host will have to open door #2, leaving the car behind #3. If on the other hand the car is behind door #2, then host will have to open door #3, leaving the car behind door number 2.
Using the switch method, if you pick door 1, the only way you lose is if the car is behind door 1 which was your initial pick, which was a 1 in 3 chance. As long as your initial pick is one of the donkey doors ( a 2/3 probability) you will get the car if you switch.