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roofing estimates question

6,599 Views | 27 Replies | Last: 11 mo ago by Jason_Roofer
ought1ag
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AG
My parents had some hail damage and the company out of San Antonio is telling her they can't give her an estimate without knowing what the insurance company quoted her.

I think thats a lie but she claiming all her neighbors are saying the same thing.
Sims
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AG
If they're approaching the quote as no out of pocket for her (absorbing the deductible in their quote) then that is probably true...and also illegal.

He can tell her what it costs without knowing the insurance quote.
Aggie71013
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AG
I'd run from a company that wouldn't give me a quote without what my insurance would pay.
histag10
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My husband is a roofing contractor. He can give a quote for a straight bid, or go over what an insurance claim/payout might look like and entail based on their policy.

Scott- 832-471-9680

He is with Holden Roofing. He primarily works BCS and Houston, but does work San Antonio (they have a brick and mortar office there)

Edit to add- many insurance companies "miss" line items or "accidentally " misprice items on their initial quotes to customers hoping they dont realize it. A lot of roofing companies will supplement insurance companies for what they are supposed to pay for each line item.

And if your parents filed a claim, the roofing contractor will need to know what your insurance company paid and they will need to know what your deductible is, because they can no longer absorb deductibles. If you get a straight bid, the roofing company will submit that number your insurance company, and your insurance company will adjust the RD (money they held back) to adjust for the potentially lower cost, so you are still out your deductible.
Chase
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AG
I'm sure Jason with Infinity will chime in with more info, but my biggest client is a roofer so I deal with their stuff a ton...enough to know that what they've told you is BS.

They don't need your insurance but they want to maximize what they can make off of you. If you think it's something where giving it to the roofing company is beneficial or they strike you as trustworthy, feel free to do so as it doesn't really hurt you as long as your eyes are wide open about the process.

The paperwork can make their job easier from a standpoint of knowing what the insurance company is allowing to be done and whether or not they are going to need to try and supplement the estimates the insurance company is offering.

As Sims said, there was a change a few years ago that makes it illegal for a roofer to absorb the deductible. If they do, it isn't just the roofer that gets fined, they mirror that fine to the salesman and the homeowner, as well. I think it was $2500 last I saw.
ought1ag
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AG
appreciate the info everyone
Leggo My Elko
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AG
I can second Holden as a solid roofing company. I'm in the home improvement business. Some of Holden's installers accidently messed up a different project we had built for the same customer (Which is not a big deal stuff happens in construction). Holden did what was right and paid for the needed repairs which were much larger than it looked like on the surface. This is not the way most roofing company's would operate. Once we explained the reasoning for the costs involved, they swallowed it and asked us to get it done ASAP and wrote us a check as soon as we were done. We don't do roofing and now refer all our customers who ask to them.

You can give any roofing company the insurance claim if you redact all the pricing. This can actually help the contractor as they can see what line items got left off (there usually always are a few) and they can see what measurements got used, letting them know where there may be some discrepancy's.

histag10
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AG
Your insurance will also drop you, and you will likely have a hell of a time finding a company to insure you.
histag10
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AG
Glad to hear they did the right thing! They certainly aren't a "fly by night" company, and have been around for a LONG time.

OP- my best advice is to find an established/reputable company in their area (actually look up the company and when it started- many will put something along the lines of "12 year experience", when they only opened in the last year). Established companies will have established crews that work for them, and have good relationships with suppliers (which is a big deal after this past year where there was massive shingle shortages and certain popular colors were really hard to come by). If you want a quote from Holden, give my husband a call. He can either come out, or he can get someone from the SA office to come out and give you a straight bid quote and a quote on what it would be with insurance (insurance pays for extras, like window screens, gutters, glazing, fences, interior damage, etc)
bonfarr
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I had roof replacement after a hailstorm 6 months ago. The roofers had no qualms about giving me ennestimate before seeing the insurance quote. The roofers estimated $30,000 and the insurance company guy gave me an estimate at $14,700 and magically the roofers were able to do it for that. Not sure what type of magic shingles they used for their bid to come up with $30k
Disclaimer: Views expressed in this post reflect the opinions of Texags user bonfarr and are not to be accepted as facts or to be accepted at face value.
Jason_Roofer
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ought1ag said:

My parents had some hail damage and the company out of San Antonio is telling her they can't give her an estimate without knowing what the insurance company quoted her.

I think thats a lie but she claiming all her neighbors are saying the same thing.
Give me a ring at your convenience (Now, if you want, I keep weird hours), I'll explain what they are doing and why. It's legit but they aren't explaining it properly and will ultimately force your folks to a cheaper roofer which won't do them any favors or save them any money.

Ive run into very very few roofers in the field that actually understand how this process works, and as such, they don't explain or educate their homeowners, and then they lose the work or shoot the customer in the foot because they didn't know what they were doing. You can get a quote, and any roofer should provide that, but it's not in your interest to do so in nearly any circumstance. I've done a ton of Ags roofs and am happy to provide free information and advice as I have done for everyone, no strings attached.

The long and short of it is that the insurance price is legit and suitable for your area. The roofer wants to make sure that is the price they get because it provides a profitable amount suitable for the job. However, depending on how the insurance is paid out, the policy, the claim, etc, it may be a split payment or all up front, and depending on how that is, getting a quote will only serve to potentially short sell you on products, or not. Moreover, if they give you a cheap price, the insurance will pay not a single dime over it, so you get a roof that is adequate when they could have gotten the full amount and beefed up the materials for a better install.

My contracts are bulletproof for the customer. Your cost is the deductible, end of story. It's hardwired into the contract. So, once that is signed, I am accepting the price paid by insurance and if it's not good, it's not your problem. It's mine. I can give you a cheap price and 'beat' the insurance companies price, but that's not the business I am in. I am not interested in saving the carrier anything. I am interested in maximizing the product and install for my customer based on what the carrier has provided. Not all roofers operate that way, so you need to check the one you want to use.

As I said above, give me a ring and I'll walk you through it. It costs you nothing, and it may ensure you get what you should be getting. I'm happy to tell you what's what with it and your current roofer, and I don't need a single piece of information from your insurance claim to walk you through it. I live in San Antonio and am familiar with the area and pricing. 281-639-0099
Infinity Roofing - https://linqapp.com/jason_duke --- JasonDuke@InfinityRoofer.com --- https://infinityrooferjason.blogspot.com/
CFTXAG10
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AG
Jason_InfinityRoofer said:


The long and short of it is that the insurance price is legit and suitable for your area. The roofer wants to make sure that is the price they get because it provides a profitable amount suitable for the job. However, depending on how the insurance is paid out, the policy, the claim, etc, it may be a split payment or all up front, and depending on how that is, getting a quote will only serve to potentially short sell you on products, or not. Moreover, if they give you a cheap price, the insurance will pay not a single dime over it, so you get a roof that is adequate when they could have gotten the full amount and beefed up the materials for a better install.

My contracts are bulletproof for the customer. Your cost is the deductible, end of story. It's hardwired into the contract. So, once that is signed, I am accepting the price paid by insurance and if it's not good, it's not your problem. It's mine. I can give you a cheap price and 'beat' the insurance companies price, but that's not the business I am in. I am not interested in saving the carrier anything. I am interested in maximizing the product and install for my customer based on what the carrier has provided. Not all roofers operate that way, so you need to check the one you want to use.

This is great insight. I am in the middle of a roof claim right now for hail damage and this is pretty much an echo of what my roofer told me (family friend). He said they would match the contract price from the carrier and explained to me the quality of product he would use. He is also throwing in some edge drip around the house at no charge (house has none). It gives me some peace of mind to see that this is the way it should be done.
Aggie71013
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AG
I really don't understand the cost structure of roofing. I had 39 custom windows installed with a crew of 8 working for 5 days to install for the same cost as a roof that takes one or two days to install. The windows were mid tier - not Window World nor Anderson. Are custom windows less expensive to produce and install than commodity shingles? Roofers are also the only tradesmen that often show up in 80k trucks which leads me to believe they have healthy margins.
histag10
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Aggie71013 said:

I really don't understand the cost structure of roofing. I had 39 custom windows installed with a crew of 8 working for 5 days for the same cost as a roof that takes one or two days to install. Are custom windows less expensive to produce and install than commodity shingles? Roofers are also the only tradesmen that often show up in 80k trucks (yes I know they can be deducted as a business expense).


My husband drives a 2004 F-150 for work because it still runs. Though we probably will be getting a new truck for gas mileage. But I don't think I have ever seen any of the crews he uses show up in stupid expensive/new trucks.

Roofing crews are incredibly efficient and really good at what they do. They can knock most roofs out in a day or 2. Also, you aren't just paying for shingles. There is a LOT more that goes up (and comes down) than just the shingles.

But also, depending on if you did a straight bid or insurance on the roof or windows could have impacted cost, or either company just tried to get a few extra bucks out of you.
ought1ag
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thank you very much for the info and I have passed along to my parents.
Chase
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Jason_InfinityRoofer said:



...

The long and short of it is that the insurance price is legit and suitable for your area.
...




Jason, y'all don't run into situations where the insurance company is using slightly older pricing data or short-changing the customer?

I didn't mean to suggest above that the pricing wasn't legit but it is sometimes inaccurate. I had helped my client that is a roofer install and get rolling with Xactimate to combat problems he would run into with this.
Jason_Roofer
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Chase said:

Jason_InfinityRoofer said:



...

The long and short of it is that the insurance price is legit and suitable for your area.
...




Jason, y'all don't run into situations where the insurance company is using slightly older pricing data or short-changing the customer?

I didn't mean to suggest above that the pricing wasn't legit but it is sometimes inaccurate. I had helped my client that is a roofer install and get rolling with Xactimate to combat problems he would run into with this.


Ah…I should have qualified the statement with "should" be suitable. But to your point, sometimes the carrier will give me a 7 line item scope for a 40 square roof. So, they can and will try to short change people if they can or they just don't feel like messing with a true xactimate estimate. I go through every estimate with a fine tooth comb. I ALWAYS update my price list when using xactimate to current. There were times during Covid, that the old price list would yield better pricing. Generally, if you keep it current or within a month or two, you'll be good most likely. I just got a 10% increase letter from one of my suppliers yesterday, so prices are still occasionally being increased.

Generally, I focus on making sure my customer has everything in the scope of work that should be in it. I put everything plus the kitchen sink and let the carrier sort out the policy exclusions. I work with a ton of carriers per year and all of them have different line items they allow. When I do it that way, the actual price list date is less important. Plus, I've had a carrier or two flat out deny my price list update. It's shady for them to do it but they can and if I've done right by my customer on the supplement, then they are still getting upgrades and it doesn't cost them anything extra and I don't have to grovel at the feet of the carrier for an extra nickel.

The second issue with carriers, to your point about being inaccurate, is that they use their own custom price lists. Sometimes they'll validate with MPW pricing which is low so you may have to argue that.

Either way, the customer isn't having to monkey around with the carrier and most of the time it's good as is and I can move forward.
Infinity Roofing - https://linqapp.com/jason_duke --- JasonDuke@InfinityRoofer.com --- https://infinityrooferjason.blogspot.com/
JP76
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This happens quite often on claims. Sometimes it is company specific and sometimes it is due to lazy adjusters.

And this is why it pays to have a contractor who will fight for you to keep you from getting short changed.

MEEN Ag 05
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Jason does great work - highly recommend!
aggiebrother33
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Anyone on here get denied a twia claim for obvious hail and wind, because "they sizes were inconsistent"? The inspector told me that, and he has to keep a good rating not buying too many or too little roofs, which affects that. Such a crock
Chase
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aggiebrother33 said:

Anyone on here get denied a twia claim for obvious hail and wind, because "they sizes were inconsistent"? The inspector told me that, and he has to keep a good rating not buying too many or too little roofs, which affects that. Such a crock


Public inspector.
aggiebrother33
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Chase said:

aggiebrother33 said:

Anyone on here get denied a twia claim for obvious hail and wind, because "they sizes were inconsistent"? The inspector told me that, and he has to keep a good rating not buying too many or too little roofs, which affects that. Such a crock



Public inspector.


So what's the resolve?
histag10
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AG
aggiebrother33 said:

Anyone on here get denied a twia claim for obvious hail and wind, because "they sizes were inconsistent"? The inspector told me that, and he has to keep a good rating not buying too many or too little roofs, which affects that. Such a crock


Public adjuster can argue policy and damage with your insurance. (You will pay more for this- usually a percentage out of every check your insurance cuts. My husband uses Morgan Elite for this in Houston)

Or if you have a roofing contractor, they can submit a reinspect request with photos (my husband does this often and it doesn't cost you anything)

And I'm betting your adjuster was a desk adjuster for your insurance company, and not a 3rd party adjuster (if you tell them your roof is steep, they usually send out a 3rd party company instead of a desk adjuster)
Jason_Roofer
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aggiebrother33 said:

Anyone on here get denied a twia claim for obvious hail and wind, because "they sizes were inconsistent"? The inspector told me that, and he has to keep a good rating not buying too many or too little roofs, which affects that. Such a crock



Ask for a reinspection with a new adjuster. Did your roofer meet him there? Did the roofer take his own photos and provide a report documenting side by side with adjuster markings to argue with the carrier? If not, do that first. These are the cheapest options for you and there is no time constraint at this point for you. Keep wearing them down.

The public adjuster route is good but it's going to cost you more and the PA will still need to decide if he even wants to fight it for you. If you need one send me an email and I'll send you one that I've worked with and is an Ag.

When you do get approval, make dang sure your roofer knows it's a TWIA claim and that he understands the permits and requirements for inspections and installation or you'll have a new set of problems later.
Infinity Roofing - https://linqapp.com/jason_duke --- JasonDuke@InfinityRoofer.com --- https://infinityrooferjason.blogspot.com/
87IE
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AG

Quote:

Generally, I focus on making sure my customer has everything in the scope of work that should be in it. I put everything plus the kitchen sink and let the carrier sort out the policy exclusions. I work with a ton of carriers per year and all of them have different line items they allow. When I do it that way, the actual price list date is less important. Plus, I've had a carrier or two flat out deny my price list update. It's shady for them to do it but they can and if I've done right by my customer on the supplement, then they are still getting upgrades and it doesn't cost them anything extra and I don't have to grovel at the feet of the carrier for an extra nickel.
I can tell you that he does take care of everything..

I was out my deductible and the cost of the ridge vents I wanted added (I didn't have any).

Comparing Jason to a roofer a buddy used....

Jason's crew came out and replaced the roof in 1 day. There were things that weren't in the original estimate (2nd layer of felt and I'm not sure what else) but his crew fixed everything that was and wasn't covered.

He then filed a supplemental claim with my Insurance company and got the changes approved.

My buddy (who didn't use Jason after I recommended him but went with someone who did their neighbors roof at the insistence of his wife) has had the roofing company out 3 times and it's still not 100% fixed.

They found stuff not included in the original estimate the insurance wrote and told him "we will have to wait for the supplement to be approved".. This was for stuff like new flashing on his chimney and a vent cap for the water heater.

3 trips and it's still not finished... I give him crap and told him it he wouldn't be dealing with this crap if he had called Jason, and I reminded his wife of that the last time I was at their house.
aggiebrother33
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Jason_InfinityRoofer said:

aggiebrother33 said:

Anyone on here get denied a twia claim for obvious hail and wind, because "they sizes were inconsistent"? The inspector told me that, and he has to keep a good rating not buying too many or too little roofs, which affects that. Such a crock



Ask for a reinspection with a new adjuster. Did your roofer meet him there? Did the roofer take his own photos and provide a report documenting side by side with adjuster markings to argue with the carrier? If not, do that first. These are the cheapest options for you and there is no time constraint at this point for you. Keep wearing them down.

The public adjuster route is good but it's going to cost you more and the PA will still need to decide if he even wants to fight it for you. If you need one send me an email and I'll send you one that I've worked with and is an Ag.

When you do get approval, make dang sure your roofer knows it's a TWIA claim and that he understands the permits and requirements for inspections and installation or you'll have a new set of problems later.


Yes my roofer was there with the adjuster, and said that the twia inspector was finding an excuse for everything. I have two neighbors that got new roofs within the past few months due to hail so I know I'm not alone.
bonfarr
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Jason_Roofer
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Thanks for the kind words,87IE. I appreciate that more than you know. It seems winter is over, so let me know how those ridge vents work!

I'll be heading to Bellville Monday to get some people there helped out as well.
Infinity Roofing - https://linqapp.com/jason_duke --- JasonDuke@InfinityRoofer.com --- https://infinityrooferjason.blogspot.com/
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