We've owned our home for about 4 years now, and got the warranty "included" the first year and have renewed the next three years. I know, dumb. I've finally gotten fed up and decided not to renew.
Each year, I've had to call them out for an A/C recharge of ~1-1.5 pounds. It's clearly got a leak somewhere, but it's minute and of course the home warranty company isn't keen on paying for a leak test on such a small problem.
Our coverage was set to expire at the end of June, so I called them up early June to do the annual fill and a couple other things, again with the goal of getting a leak test approved. The newest and cheapest local company comes out, takes forever to decide it needed to be recharged, but puts the same 1.5 pounds in. We talk through the continued problems, and I show him the previous year's work orders showing adding refrigerant each year. He says "man that sounds like you need a leak check done, you need to call in and request that."
In the end, bozo writes his report saying it doesn't need a leak check, but that I want it anyway, so of course warranty company says no. I write them a review of this company's incompetence, and inform them I won't be renewing because of this and similar crap.
Today get a call from them about that review. The guy I talked to noted that I'm now out of contract with them. I explained how it's not worth $500 a year to not get it fixed, and he agreed. Then he said "Well, I'm not sure what to do, because I can't provide customer service to someone who isn't a customer anymore." I said "it wasn't provided while I was a customer, why would you provide it now." He said "Good point."
Tldr: home warranty is a rip off, even their customer service agent admits it.
Each year, I've had to call them out for an A/C recharge of ~1-1.5 pounds. It's clearly got a leak somewhere, but it's minute and of course the home warranty company isn't keen on paying for a leak test on such a small problem.
Our coverage was set to expire at the end of June, so I called them up early June to do the annual fill and a couple other things, again with the goal of getting a leak test approved. The newest and cheapest local company comes out, takes forever to decide it needed to be recharged, but puts the same 1.5 pounds in. We talk through the continued problems, and I show him the previous year's work orders showing adding refrigerant each year. He says "man that sounds like you need a leak check done, you need to call in and request that."
In the end, bozo writes his report saying it doesn't need a leak check, but that I want it anyway, so of course warranty company says no. I write them a review of this company's incompetence, and inform them I won't be renewing because of this and similar crap.
Today get a call from them about that review. The guy I talked to noted that I'm now out of contract with them. I explained how it's not worth $500 a year to not get it fixed, and he agreed. Then he said "Well, I'm not sure what to do, because I can't provide customer service to someone who isn't a customer anymore." I said "it wasn't provided while I was a customer, why would you provide it now." He said "Good point."
Tldr: home warranty is a rip off, even their customer service agent admits it.