We had looked at an Oakwood house with a floor plan we liked in a neighborhood we liked, so we knew going in what the ballpark price was going to be.
Overall, they build a good house. When we built, the person we worked with in all the designing and selections was the owner's daughter. She was knowledgeable about the process and had been working with him for 5 years, but she was a little disorganized at times. She left the company shortly after our house was complete, so I don't know who is the person doing that for them now.
Also, during the process, in the beginning, we were working with one job foreman and part way in, he left and they didn't tell us. That was a little frustrating. The person they got to replace him was fantastic and we wished we had been working with him the entire time. He is no longer with the company either.
My husband is pretty knowledgeable about houses and construction, and we walked through our house during the build and it seemed like we had to correct them about a few things going on.
Alton, the owner, is a very nice guy and knows a lot about building, but I don't think (I don't know for sure though) that he ever walked through our house as it was being built. He depends mostly on his foremen to take care of things and I don't know if that is always a good thing.
From the very start of the build to the end, it took about 6 months. Overall, we are happy with our house, but the process definitely could have been smoother.
My sister and her family are building with RNL and they have been very pleased with the process and with RNL!