I mentioned above that I had a Heath Townsend home. I worked with him to tweak one of his existing floor plans and build a "semi-custom." The process went very smoothly, and he was very easy to work with. I don't know if he still does this, but I had some light fixtures that I already owned, and he hung them for me and also gave me a credit at the lighting store in the amount of the fixtures that I did not need. This allowed me to upgrade LR fan and master bath fixture at no additional cost. I also upgraded to HW floors all throughout the house (except laundry and baths) and he only charged me the difference in his price...no upcharge. The mega-builders here in Houston DO NOT do this. He also upgraded the dishwasher and only charged the difference in his builder cost, and went ahead and got the fridge that I wanted at his builder cost, and I just paid for that at closing. My point here is, he did not nickel and dime me. He also used mostly local vendors that made it very easy to make selections, changes, and I knew where almost everything in my house came from.
I did not really have any problems with my house while I lived there, but a couple of neighbors did, and he corrected the problems immediately. Even bought one neighbor a new garage freezer becauuse the problem caused some damage to their old one.
I had his cell phone number and texted him anytime I had a question or problem during the building process (the subs do make mistakes...you have to visit the job site on a daily basis, especially if you make any changes to a "standard" plan). When appraisal time came, there was a problem, and he went above and beyond to provide information that allowed me to have the appraisal adjusted in my favor. I also really appreciated the fact that he talked to me about NOT going overboard with upgrades. He understands the issues in College Station with new builds vs. resale, and he is not going try to sell you a bunch of crazy upgrades. If you want it, he will build it, but he will give appropriate, helpful advice.
The downside is, you're not going to get concessions like you (might) get on a spec home or with a big builder (ie, Weekley). I had to pay all of my own closing costs (but the lender he was using at the time was VERY reasonable) and didn't get any concessions like a fridge. But, that house was beautiful and solid. I enjoyed every second that I lived in it and selling it was a very difficult decision. When it came time to sell, there were buyers who looked at my home because they knew that Heath Townsend built it. I like the house I have now, but it does not have the craftsmanship that his house does. Also, I don't have a builder that I can text when I have a problem...LOL!
I also knew Jimmy Pitman...he was my neighbor. He and his wife are great people and he also builds a beautiful house. I would not hesitate to work with them, either.
[This message has been edited by TXTransplant (edited 3/19/2014 8:40a).]