I will give you a real life example that is to my earlier point, that yes you should have a Realtor, BUT you have to make sure they are a GOOD realtor. As with any profession, they come in all kinds.
Have a nice young couple that I inspected their new construction house early last week. He has been on the ball and watching every detail. He had a pretty detailed "concerns" list when I got there. We found a variety of typical things and 3 things that I would consider big issues. Those things were a leaking master shower, a leak at one of the master bedroom windows, and improper installation of the cement board ceiling on the rear patio (hard to explain, but basically the pieces are too big and stick out from under the brick and there is a 1 inch gap between them and the bricks - so water is going to pool in this exterior ceiling area and cause problems.)
Anyway, client calls me today to ask my advice. He has been dealing with the builder to try and get things fixed from both his list and my report.
Builder claimed my IR camera must not be calibrated right and that I "don't know what I am doing with it" on the master shower. Luckily, in this case the leak actually darkens the grout in some places and that is visible. So my client runs the water and they see the darkening, can feel it is wet. Builder then says, "well hell, you wont be taking a shower in that corner you will be in the middle."
On the window, I could not identify the exact point of leakage. The most likely thing in my experience is improper flashing under the brick since everything on the surface "looked" okay. Builder tells client, it is from the sprinklers (not) yanks up the damaged piece and puts in a new one. Fast forward and it luckily rains again, new unfinished board gets wet. They point it out. Builder shows up rips the board out, throws it across the room and cusses at the client, telling them, he is the expert and they don't know anything about houses.
On the patio thing he flat refused to do anything but caulk it. Which will not work long term.
This client is a really nice, mild mannered seemingly intelligent guy. It is their first new house. The builder has become so abusive in the last week that they have contacted a "manager" and are meeting him tonight. Client called for my "advice/opinions" on how to deal with things. They are supposed to close on Thursday of this week, and the builder, in his rant basically said, walk if you want we will keep your deposit.
They are in a really terrible situation. I gave him my opinion on the phone. I don't know if it will help. Before I did, I asked, "do you have a Realtor - buyer's agent? And amazingly to me, he said yes. Yet this agent is not helping him at all in this. I know a dozen good agents, including Cody, that would be up in the middle of this situation, would have never let it escalate to this point, and would have helped them get things done. I honestly believe that if they had an agent like that, things would have never gotten to this point, the builder would have acted differently.
Builders (no offense meant to the builders on here) are not necessarily on your side. People buy houses every 5 or 10 years. They are not experts. Some builders will try and take advantage of that. It will pay you back in spades to have a GOOD realtor helping you. In the example above it would have made a HUGE difference if he had one of the Realtors I would have recommended to him. Instead, he is trying to decide how to fight, whether to take a new house that has problems, whether to walk and probably lose his deposit (or at least have to fight to get it back) and he did not do anything wrong.
Edit to add, in my experience this kind of situation will get more common and worse as the market continues to improve. The builders (again a very general term) will get more arrogant and harder to deal with. Do your homework on the builders. I have found JD Powers is fairly accurate on rankings from a CS standpoint. Have a Realtor, but do your research on Realtors, do not use your wife's friend's sister who just started (yes that was me 6 years ago.) Research, network and interview your agents They can be a great asset.
[This message has been edited by Absolute (edited 9/4/2012 6:21p).]