If you do better check on your reserv. They have cancelled hundreds of fully paid & confirmed reserv including wedding parties! I will post the link & hopefully you can see all (currently 7 pages) of the discussions re: this mess.

http://www.tripadvisor.com/ShowTopic-g150807-i8-k8416342-Palace_Resorts_SCAM-Cancun_Yucatan_Peninsula.html

Also should say that Palace is not letting you now if your reserv has been cancelled. You have to call them to get that bad news!

Could someone explain tripadvisor to me? Why are half of the posts deleted "This post was determined to be inappropriate by the TripAdvisor community and has been removed." The moderation is that strict? I don't get it

Well there is no logical explanation. I knew they would close the topic & start deleting posts. I guess they do that because Palace is a paid advertiser & the posts clearly are not looking good for Palace. Unfortunate because had it not been for TA a lot of folks would not have been aware of what is going on. Plus there was some really good info on how to try to get it resolved! It is a real shame that TA will not allow this conversation & others like it because it is extremely valuable to folks that use TA.