I really try not to be the jerk that makes waves and demands when I get bad service, but I actually dropped an F bomb on a service provider today. Sooooo bad... but rather than vent on a Google review (which was truly earned...) I'll vent here...I'll try to be brief.
- Made a service appointment to address 4 issues (one of which was an oil change)
- Got a call in an hour saying it was ready for pickup. I knew there was no way it was all done, but they didn't know what I was talking about. I "reminded" them of the list I left. They said they were sorry and would take another look.
- They called back a couple hours later, also saying done. They said to make one of the repairs is going to be $1000 (and I'm quite confident it is not related to any of the problems I raised.)
- I pick up vehicle and made the follow up appointment for the leak they found, paid for service, and come to realize they still didn't even look at half of the items on the original list. I decide to let it go and deal with it when I return for other service.
- After part is in, I make new appointment and bring truck in. I get text messages saying they will update me via text, and I can ask for updates via text.
- For two days, they never texted and never replied to a text. My truck ends up in shop for two working days and a weekend.
- On Monday I call for update and they said I never authorized service, but that they did diagnose a couple of my problems, with another cost of $1500 to fix. I decline and go pick up truck.
- They apologize for their poor communication and say they waived the diagnostic fee, and hand me my keys. I say "you're comping me the $1000 repair?" They look at me clueless. I realize they didn't do the repair that they ordered the part for.
- I drop an F bomb.
- I ask to speak to manager. He shows me the communication log that has two texts asking for authorization. I show him my phone that shows I was receiving their texts, but not those two. I further ask why I needed to authorize the repair for the part they ordered and for which I brought the truck in for. He gave me a blank stare. I then show him on the screen where my two texts were received by them asking for updates, with no updates. He gives me a blank stare.
- He asks what I'd like to do. I said give me my keys back, I'll go somewhere else.
-In the end, my truck spent four days and a weekend in the shop, and the only thing that got done was an oil change.
What a mess.
And I NEVER cuss.
To top it all off... the joke is on us... our other car is same make (Nissan) and the first time we took it to this dealer service department years ago, they wrecked it on the lot. We should have known then!
Can't make this stuff up.
- Made a service appointment to address 4 issues (one of which was an oil change)
- Got a call in an hour saying it was ready for pickup. I knew there was no way it was all done, but they didn't know what I was talking about. I "reminded" them of the list I left. They said they were sorry and would take another look.
- They called back a couple hours later, also saying done. They said to make one of the repairs is going to be $1000 (and I'm quite confident it is not related to any of the problems I raised.)
- I pick up vehicle and made the follow up appointment for the leak they found, paid for service, and come to realize they still didn't even look at half of the items on the original list. I decide to let it go and deal with it when I return for other service.
- After part is in, I make new appointment and bring truck in. I get text messages saying they will update me via text, and I can ask for updates via text.
- For two days, they never texted and never replied to a text. My truck ends up in shop for two working days and a weekend.
- On Monday I call for update and they said I never authorized service, but that they did diagnose a couple of my problems, with another cost of $1500 to fix. I decline and go pick up truck.
- They apologize for their poor communication and say they waived the diagnostic fee, and hand me my keys. I say "you're comping me the $1000 repair?" They look at me clueless. I realize they didn't do the repair that they ordered the part for.
- I drop an F bomb.
- I ask to speak to manager. He shows me the communication log that has two texts asking for authorization. I show him my phone that shows I was receiving their texts, but not those two. I further ask why I needed to authorize the repair for the part they ordered and for which I brought the truck in for. He gave me a blank stare. I then show him on the screen where my two texts were received by them asking for updates, with no updates. He gives me a blank stare.
- He asks what I'd like to do. I said give me my keys back, I'll go somewhere else.
-In the end, my truck spent four days and a weekend in the shop, and the only thing that got done was an oil change.
What a mess.
And I NEVER cuss.
To top it all off... the joke is on us... our other car is same make (Nissan) and the first time we took it to this dealer service department years ago, they wrecked it on the lot. We should have known then!
Can't make this stuff up.