Sweet Kitten Feet said:
Canyon99 said:
Thanks so much! Any specific names of owners or mechanics as these shops to request to speak with or are they small enough that I will get to the owner?
At brazos Valley Automotive the owners are the ones at the front desk and making the phone calls to customers. They've always been honest and don't upsale unneeded services. And they do good work. They worked on a misfire for me and they let me drive it away without paying just to ensure it was the right fix because it was an odd issue to diagnose. It was right and I went back in and settled up a few days later.
A couple more anecdotes for you (and no, I'm not one of the owners). I had an issue with (what we thought) was my starter. They replaced it, still had the issue, they found the issue and fixed it, didn't charge me for the new starter because my previous one was still good. They said they shouldn't have replaced it and made me pay for them not finding the issue. Let me keep the new starter. Another time I had an issue and they told me to take it to the dealership because it would be much cheaper and they were spot on.