Stupe said:
It's a 24 hour restaurant that advertises a 24 hour breakfast menu. It should never be out.
I agree with your point, but they only have breakfast from 11pm to 11am.
WB drips their coffee and puts it in a closed service decanter to keep it warm. There is no heat sourc to keep it warm. They put, or suppose to put, a note on the decanter on when it was made and make another batch after an hour. I go a lot of mornings and it does cool off after an hour or so but are seldom out. I suspect that in the instance of the OP is that they had not had a request for coffee for a few hours and they didn't stay on top of keeping it fresh and hot.
WB has marginal coffee, but then again is doesn't cost $2.85 for 3/4ths of a cup at the coffee shops and refills are free.
Unless I was in a big hurry, I would have waited the 12 minutes for the hot and fresh coffee. I do that with the chicken sandwiches. I walk in and say I what a Whatachicken sandwich and will wait the six minutes for a fresh one.