Those of you who know me, know that I really, really try to be a glass half full person. It is hard sometimes given my profession but I really strive to keep a positive outlook about mankind in general. That said, I had an experience this afternoon with a local business that I use on a regular basis that reinforced the belief that I have in their excellent customer service.

My man-children live in San Marcos. While they were here it was easy, we always have taken our vehicles to Brazos Valley Automotive. Now, unfortunately, it is a little too far for them to drive back to CS for vehicle repairs. Twin B has needed a little automotive work lately. The first time he took it to a shop in SM and they told him that some repairs needed to be made. I had no idea – vehicle repair and functionality is beyond me. Vehicles need fuel, tires and oil and there is stuff underneath that is greasy and it breaks-that’s my knowledge. Twin B called me and told me what the SM repair guy said. I called BVA and relayed the story to Gordon and he said it made sense and the price was fair. We got the car fixed.

Time #2, yep, Twin B again, was having brake issues and he took it to one of those places that send you a $20 coupon to get you in the door (against my advice I might add). And you guessed it, everything under the sun needed to be replaced, to the tune of $500+. He called clueless me and I had him call Gordon at BVA. Not only did Gordon tell him that it sounded excessive, he said he would call the SM shop in the morning and talk to the guy himself. BVA is closed on Saturday and Gordon is doing this on his own time, taking care of my kid, in another town just because. That is the exact reason, they will always have my business.

More thumbs up than I have thumbs to give to Brazos Valley Automotive for going above and beyond.

BV Automotive is the most professional and honest auto repair in town.

We need to take a vehicle in to be looked at soon, thanks for the rec!

We love BV Automotive! We followed Gordon when he moved from Firestone some time ago. He's always treated us fair and will tell us what things on a report are absolute necessities to be replaced and what can wait a while. I know he's closed on Saturdays and some people don't like it, but he's spent his time working weekends and he (and his crew) are entitled to spending some time with their families too!

BVA has had my business for the last several years. Honest, professional, and I recommend them to other folks a lot. Never been disappointed.

jeff77802 at gmail dot com

Ditto! They are the best!

Just used them for the first time recently and mainly dealt with Howard. Great customer service and they don't spend any money without talking to you first, which is awesome. Prompt return of my vehicle and excellent service.

Gordan and Howard handle all my repairs, love their service and are good guys to boot.

I've worked with Gordon exclusively since 1994 when he was at Firestone. Hands down the most honest auto shop in town. Howard and Pat are great as well.

Gordon, Pat, Howard and crew absolutely rock! I'll never forget when, as an undergrad at Texas A&M, I called G (then at Firestone) just before closing time when my car wouldn't start. He met me at the Kyle Field parking lot and miraculously solved the "problem" by putting my gearshift all the way into PARK. ;-) Was so gracious about the whole thing and, of course, wouldn't take a dime.

Nothing but positive experiences with Gordon and crew!

All I can do is add to the positive praise for BVA. Howard, Gordon and the crew are the best.

[This message has been edited by frito bandito (edited 6/27/2011 12:14p).]

They have always been fantastic. I won't take my car anywhere else in CS.

Great guys, great shop.