My Suddenlink internet speed has dropped very sharply today. Very slow. Called them and they figured out it was the splitter they used to hook up phone line. They could send a repairman and charge $34.95 to replace their part, or I could go to their store and exchange it for free. What a crock of crap!! I now bypassed the splitter like the person on the phone said and it's now slower than before.
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Is Suddenlink internet very slow tonight?
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Last: 15 yr ago by pudge
no problems here.
I went through this a couple of months ago. A tech came out, magically blamed a splitter and said it was fixed. It wasn't.
Then, like magic, two days after that (and after seeing some Suddenlink trucks in the neighborhood), it was fixed.
All in all Suddenlink doesn't care about their customers or doing what is right. Its too bad that satellite TV is really crappy (have tried both major companies) and DSL service isn't much better.
Sort of makes me long for the days of ISDN and standard TV.
Then, like magic, two days after that (and after seeing some Suddenlink trucks in the neighborhood), it was fixed.
All in all Suddenlink doesn't care about their customers or doing what is right. Its too bad that satellite TV is really crappy (have tried both major companies) and DSL service isn't much better.
Sort of makes me long for the days of ISDN and standard TV.
Try unplugging your modem and router for fifteen minutes or so, then plugging back in. Unscrew the black coax cable from the back of your router, unplug the power cable, and let it sit, then after waiting 15 minutes plug it all back in.
[This message has been edited by Tailgate88 (edited 8/18/2010 4:56a).]
[This message has been edited by Tailgate88 (edited 8/18/2010 4:56a).]
Hi Pudge - My name is Tina and I am with Suddenlink. I am very sorry about your current internet speed issue. I would be happy to help...
Please try Tailgate88's suggestion of rebooting your modem/router. If that doesn't work, the next step would be to bypass your router to make sure that is not the issue.
If you try both of these suggestions, and still see no improvement, please feel free to email me at tina-AT-suddenink-DOT-com. I will continue to troubleshoot with you to try and resolve without sending a tech out.
Please try Tailgate88's suggestion of rebooting your modem/router. If that doesn't work, the next step would be to bypass your router to make sure that is not the issue.
If you try both of these suggestions, and still see no improvement, please feel free to email me at tina-AT-suddenink-DOT-com. I will continue to troubleshoot with you to try and resolve without sending a tech out.
Thank you Tina. I will try those things out like you said this afternoon and hopefully they work out. Should I still bring the splitter over or keep it here for now? Just checked my speedtest.net and my download speed was 1.07 a few minutes ago and now it won't even load. I'll post this evening when I get back home to see if the steps worked.
Thanks,
Thanks,