Don't know how long this has been in effect since I don't use toll roads that often. I used one in Austin a month or so ago - stopped at the little booths and paid the attendant in cash at each stop.
Couple weeks later, got an invoice in the mail for something like 40 cents, plus an extra $1.00 fee because they had to send me a paper bill.
I called to let them know there was a mistake because I had paid my tolls in cash at the toll booths. Rep said I couldn't possibly have paid in cash at the one I was being billed for because it was an "express plaza" that had no booths. Apparently they have cameras that grab your plate number when you go through (if you don't have an EZ tag). I honestly don't remember going through a "plaza" where there wasn't a booth, and I know for sure I didn't go through an EZ tag lane, but whatever. Just think it sucks that if you didn't already have an EZ tag there was no other way to pay except by mail with the extra $1 tacked on, and you might not be aware of that beforehand.
Couple weeks later, got an invoice in the mail for something like 40 cents, plus an extra $1.00 fee because they had to send me a paper bill.
I called to let them know there was a mistake because I had paid my tolls in cash at the toll booths. Rep said I couldn't possibly have paid in cash at the one I was being billed for because it was an "express plaza" that had no booths. Apparently they have cameras that grab your plate number when you go through (if you don't have an EZ tag). I honestly don't remember going through a "plaza" where there wasn't a booth, and I know for sure I didn't go through an EZ tag lane, but whatever. Just think it sucks that if you didn't already have an EZ tag there was no other way to pay except by mail with the extra $1 tacked on, and you might not be aware of that beforehand.
quote:
What is a bill?
You will receive a bill if you drive on a toll road (SH 121, Loop 49, SH 45, Loop 1, or SH 130), do not pay cash (where available), and did not have a toll tag account with the North Texas Tollway Authority (TollTag), Harris County Toll Road Authority (EZ TAG), or Texas Tollways (TxTag) at the time you drove the toll road.