Boller does an excellent job with your carpet. Yes, he may be a bit expensive, but the end result is worth the money. We had half the house flood this past year and he came in that same day extracted the water with his "claw" and dried it. The carpet was almost like new. We still had it replaced becuase it was over 10 years old, but really could have stayed with it. He also leave you a bottle of spot removal. He knows his carpets and knows what he is doing. Not a fly by night company that is just going to shampoo your carpet.