I just have to give a shout out to good customer service in the Outdoor Industry.
I have had a Bergara HMR for a little over a year now. I have had 2 different interactions with customer service in that time, and both have been stellar.
My brother-in-law, father, and I all got the same rifle at the same time. My father's and mine have worked flawlessly. My brother-in-law had a problem with the metal shroud behind the bolt about 20 rounds into the rifle. He saw online that it is a known issue. He called Bergara and they immediately sent him a replacement. I also called Bergara, just to discuss wether we should be worried because we were taking our guns on a hunt the following week. While our guns were well past when the issue would have presented (so they had no problems), they sent me 3 replacement parts express on their dime. That way my Dad and I could replace ours out of an abundance of caution, and we had a spare.
While on a sheep hunt later last year, my rifle wound up on a horse plummeting down the mountain side. In the chaos, somehow the little thumb screw that locks the adjustable stock in place was lost. I jerry rigged a backcountry solution with some sticks and duct tape. I hunted the rest of the year with the rifle like that. About 2 weeks ago, I finally got around to emailing Bergara because I couldn't find a replacement part online anywhere. The rep told me that they don't sell that part, but he grabbed one and sent it to me for free.
I would say they stand behind their rifles- at least in my experience.
I have had a Bergara HMR for a little over a year now. I have had 2 different interactions with customer service in that time, and both have been stellar.
My brother-in-law, father, and I all got the same rifle at the same time. My father's and mine have worked flawlessly. My brother-in-law had a problem with the metal shroud behind the bolt about 20 rounds into the rifle. He saw online that it is a known issue. He called Bergara and they immediately sent him a replacement. I also called Bergara, just to discuss wether we should be worried because we were taking our guns on a hunt the following week. While our guns were well past when the issue would have presented (so they had no problems), they sent me 3 replacement parts express on their dime. That way my Dad and I could replace ours out of an abundance of caution, and we had a spare.
While on a sheep hunt later last year, my rifle wound up on a horse plummeting down the mountain side. In the chaos, somehow the little thumb screw that locks the adjustable stock in place was lost. I jerry rigged a backcountry solution with some sticks and duct tape. I hunted the rest of the year with the rifle like that. About 2 weeks ago, I finally got around to emailing Bergara because I couldn't find a replacement part online anywhere. The rep told me that they don't sell that part, but he grabbed one and sent it to me for free.
I would say they stand behind their rifles- at least in my experience.