Rob Degner
Mountain States Guide Service
PO Box 6310
Navajo Dam, NM 87419
Re: October 22-26, 2016 Mule Deer Hunt
Dear Rob,
I am writing this letter to express how disappointed and unsatisfied I was with the 1on1 guided hunt I received this past October. I have mulled over whether or not I should even write this letter to you at this time but I'm still so aggravated at how that whole week went that I felt I should inform you of my frustrations.
Let me start by saying that my first hunt with you in November of 2014 was a huge success. I went on that hunt solely at the recommendation of TX COWDOC, who obviously has hunted with you many times, and everything that TX COWDOC promised came to fruition. He promised me a rigorous hunt that would challenge me mentally and physically, that I'd hike plenty but would see beautiful country and few other hunters, that I'd learn to glass, and if there were bucks moving about that your professional guides would put me in the best possible place to have a shot at one.
It turned out that you were my guide in 2014 and things went wonderfully. You had a plan every day based upon what happened the day before and we hunted hard up until I shot my buck the last morning. The success of my first hunt was not completely predicated on the fact that I killed a nice buck on the last day; it was the entire thrill of five days of tough hunting and everything that I learned. Needless to say, the bar was set high but I was extremely excited to return in 2016.
Our group arrived this past fall to a camp of 14 hunters. I understand that you have nothing to do with how many hunters you draw at any given time and I'm sure you did your best to find suitable guides to help handle the large volume. But the fact was evident that you brought in professional guides from other territories to help guide your clients through country that some of the guides knew very little or nothing about. It was disconcerting to me (and others but I shall only speak for myself) that the guide that I paid a 1on1 rate for ($3,900) was not familiar with the area in which he intended to lead me. However, because of the success of my previous hunt, TX COWDOC's trust in your outfit, and the fact that I had come a long way and sacrificed much to get there, I decided I had little option but to see how it worked out.
From the first Saturday morning I set out with my guide it was evident that he was not suited to be guiding a hunt in that unit of New Mexico. All we did on Saturday was drive to locations off the road and walk no more than 100 yds to glass. If we didn't see any movement within 20-30 minutes, we were back in the truck and on to the next stop. Not only was this not the kind of hunt I had expected, but it was evident after our second stop that he had no plan or preconceived notion of where we were going to go for the rest of the day. He apologized, but he was merely pulling up to a spot that he was totally unfamiliar with, looking out his truck window, and deciding if we were going to get out or not. That is not the work of a professional guide.
Most of the hunters in camp had a similar "hit and move" hunting experience on Saturday so I decided not to complain and hope for better on Sunday. Unfortunately, Sunday was worse. The day started the same with 2 quick stops. The "hunting" was quick but it took a while to get to both spots. My guide had obviously been told 2 places to hunt but he couldn't find the locations. I lost count of how many times we turned around looking for our destinations. After we finally found both spots and neither worked, we were back to pulling off the side of the road and glassing canyons. The guide could sense that I was becoming very frustrated and angry with this so he decided it was time for us to take a break and get gas. We drove to the local station, we got gas, and he decided to drive back into camp to regroup. On our way to camp, he again apologized for not knowing where to go, but the simple fact was that this was not country he was familiar with. This is not the dialogue you want to hear from the "professional" guide whom you have paid for a 1on1 hunt. On the contrary, it's actually quite ridiculous and laughable.
When we arrived back at the camp, I was not surprised to see other "professional" guides there who were having similar problems. These guides, though professional in their own right and in their own country, were all frustrated because they didn't know where to go. Professional guides put in country that they know nothing about are nothing more than accomplished hunters who are looking for direction. These men did not know where to go nor did they have the tools to get to a preferred location even if told. I think that you would agree that this is absolutely unacceptable for a professional guide service.
My guide again apologized for not knowing where to go and took a seat in camp. As daylight on my second day slipped away, I tried to maintain my composure and suggested he text and call both you and Royce to get some direction. Understandably, we did not receive a response from either of you. My guide had earlier mentioned that you and Royce had taken him to a pond that was supposed to be a good spot. I reminded him of the conversation and asked if he could remember how to get to the pond. He thought he could so I asked to go. We left in the truck and actually found the location. The guide commented that it would be a 1.5 mile walk in. Great I said, I'm tired of the truck, let's go.
It took us a while to walk in because my guide needed frequent stops for his bad knees. While I felt for him and understood the need to rest if he was in pain, I also was aware of the fact that this should not be my problem and it is definitely not what I had paid for. We finally made it to the pond and I found a place downwind with a line of site over half of the pond. I cut some limbs and made a blind and settled in. My guide sat on the ground next to me but he had trouble getting comfortable. Within 20 minutes, 2 doe and a small buck approached the pond. The buck was not a shooter which was okay because the deer didn't hang around very long. My guide could not remain still on the ground and the noise from his movement scared the deer off. Within 30 more minutes, 3 more deer came to the pond but I did not have a clear line of sight of them through the brush. I waited for them to move clear of the brush but they were scared off before I got a good look. Again, my guide moved around on the ground and spooked the deer. Because of his discomfort and the noise he was making, he decided to go sit on a stump behind me. The stump had no cover, it left him fully exposed, and yet he sat down and began to whittle. This professional guide that I had paid for was making decisions in the woods that I would expect my 9 year old son to make. Despite all of this, another doe approached the pond. When the doe began to drink from the pond my guide let out a large sneeze. The doe of course bolted and screamed her head off as she ran up the mountain. My guide looked up at me and simply asked if that noise he heard was a bird. I cannot begin to tell you the frustration, aggravation, and anger I felt at this point. It was undoubtedly the most miserable hunting experience I had ever had, and I had the satisfaction of knowing I paid for it.
Upon returning to camp, I was fully committed to asking you for my money back and going home. It was utterly defeating to me to know how much I had sacrificed to get to New Mexico just to be a part of such a ridiculous circus. I had worked extremely hard to be able to take time off from my job to go on this hunt. I was taking vacation time away from my family and spending it with your outfit, just to be subjected to a horrendous hunt. In fact, I had missed my youngest son's birthday, October 20th, because that's when we needed to leave in order to arrive in New Mexico on time and be ready to hunt. All of these sacrifices were my choice and I understood them all when I put in for the draw. But you should understand the complete disappointment I felt with the hunt I received after making these sacrifices.
TX COWDOC spoke to Royce about what was going on and to Royce's credit, he tried to do right by me. Royce took me along with TX COWDOC and __________ for the remainder of the week in an effort to provide me with the hunt I desired. While the hunting improved considerably over the remaining three days, there was a simple fact that still tarnished the hunt. I paid you to provide me with a professional guide for a 1on1 hunt for 5 days and I never came close to receiving that. At best, I absolutely wasted 2 days and the remaining 3 days were 2-3 hunters with 1 guide. The fee for a 2on1 hunt was $3,300, a $600 discount over what I paid. At the very least, I think I'm entitled to a refund of that $600 difference.
I tried to discuss this issue with you on Wednesday night when we got back to camp. Unfortunately, you had already begun to celebrate the end of the hunting week and were not in any condition to talk about this. In fact you were rather dismissive and told me you'd take care of me the next time I hunted with your outfit. When you made that comment, I realized you didn't understand the depth of my disappointment and I should try to discuss this again later.
While this letter is much later than I had intended, the message is still the same. The professional guide service I received from your outfit was completely unsatisfactory for all of the reasons detailed above. I feel that at a minimum I should receive a refund of $600, the difference between a 1on1 hunt that I paid for and a 2on1 hunt that I somewhat received. The mere suggestion that I should contract with you again and you will take care of me then is unsuitable. I don't think anyone who went through the experience I had should be forced to chance it again in an effort to receive just compensation for poor services rendered.
Rob, I know the kind of service your outfit is capable of providing and it is first rate. The accommodations, the food, the people, and the hunting your outfit normally provides are great and something you should be proud of. This problem arose from the fact that you had too many hunters and not enough guides with professional experience in that unit. This, however, should not have been my problem. I understand that you had other hunters in camp that had hunted with you many more times than me and they warranted preferential treatment with respect to guides. But no paying client should have to go through what I endured. I hope you would agree that the kind of service I received was absolutely unacceptable.
I hope you consider refunding me the $600 difference between a 1on1 hunt and a 2on1 hunt. It is time again for me to start making plans about whether or not I will put in for the New Mexico mule deer draw. After my first experience with you in 2014, I was sure I had found the outfitter I would always use in New Mexico. I had even discussed bringing my father along so that he could enjoy a hunt. But as it stands today, without you compensating me for the hunt last October, there is no way I could return to your camp nor recommend your services. I apologize for the length of this letter but I obviously still have very strong feelings about how things went last October and felt the need to share all of the details of my experience. Please feel free to contact me at your convenience if you would like to discuss this matter.
Regards,