I had a Citizen's watch that was about 10 years old and showed a little of its age. I believe the cost was 500-600 at the time it was given to me. The watch has a fair amount of sentimental value to me as well.

Anyway my wife took the watch in about a month and a half ago to have the band fixed (pin was missing). It was suppose to take about 2 weeks as they had to send it in to Citizen's for repair. Anyway, as of yesterday we had not heard back from them to pick up the watch so my wife gives them a call. They now have no record of sending it off to Citizen's and can not find it in their store. LUCKILY my wife has the repair order slip. They are giving the run around, but are hinting at providing a $150 in store credit. I want my old watch watch, but realize that is most likely not going to happen.

Do I have any ground to stand on if I want them to either replace the watch (used) with the same model, or provide me with a new watch in the 350-500 dollar range.

File a BBB report and let them know about it.

$150 is a joke. What you are asking is more than fair.

Threaten to take them to small claims court and file a report with the BBB.

You should have no issue getting what you want. Be adamant about it (I'd do it in person.. make a big fuss in their store). They will give you what you want just to get you out of the store.

Remember - they made the mistake, not you.

eff that.. tell them you will see them in small claims court....

Karma - LOL.

My job is trying to get my company out of its mistakes for as little as possible. Not used to being on the other end, haha.

was it a store in Rockwall by any chance?

Contact the company directly. Find out if it ever got sent.

Not in Rockwall. It was in Del Rio

Canyon - You mean contact Citizen's directly? The jewelry store is admitting they never sent it in.

Set the store on fire.

Wait...don't do that. That's just my immediate reaction. Id call them out, and get ready to haul them to court if they don't kiss your ass about replacing it with a 500-600 dollar watch, just for being assclowns and offering something stupid like 150 bucks in store credit.

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Do I have any ground to stand on if I want them to either replace the watch (used) with the same model, or provide me with a new watch in the 350-500 dollar range.

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Why should you get used value? I would think you're entitled for the watch to be replaced with a new one. You bought it new, so that they should give you whatever it would cost to replace it.

Reminds me of the time a jewelry shop cracked the diamond in my wife's wedding ring ... they ended up making it into a necklace and giving us a new, better quality, bigger diamond.

You needed to find a new jeweler anyway. It takes maybe 5 minutes to replace a pin in the band.

Nestea - They did not have the pins for this particular band. Last time they just got it, but this time they said they had to send it in.

I've never heard about sending a watch in to fix the band... Must be a sorry excuse for a jeweler. Nail their ass like they tried to nail you.

When you walk into the shop ask the owner if he has taken a chit in the last 24 hours. We he says yes ask him how it made him feel... Was it a good chit? When he says yes tell him good, I want you to think about that feeling because after my attourney gets ahold of your ass and tears holes in your colon and intestines that will be that last good chit you'll have in a long long time.

Did they record what watch it was? If they don't have a record how do they know it's a $150 watch?

If they lost it, they should replace it.

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When you walk into the shop ask the owner if he has taken a chit in the last 24 hours. We he says yes ask him how it made him feel... Was it a good chit? When he says yes tell him good, I want you to think about that feeling because after my attourney gets ahold of your ass and tears holes in your colon and intestines that will be that last good chit you'll have in a long long time.

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Good Lord...

I always figure that if the store makes a mistake like that, they owe me an upgrade from what I had to make up for the trouble.

They lost a $500-600 watch, they should replace it with a $500-600 watch. Especially since they are being tools.

Step 1 - Go on EBay (and elsewhere) and see if you can get some support for the value of the watch they lost. Submit that to them with a request that they give you a check in that amount. Give them the chance to do the right thing before you go nuclear.

Step 2 - If they refuse, make a complaint to the BBB and and send a copy to the shop along with a letter that states you will pursue legal action in __ days if they do not settle your claim for the amount requested.

Step 3 - Small claims

Make sure you keep your claim check and copies of any other documentation.

They undoubtedly realize they are responsible and will have to pay. Provide a reasonable basis for the amount you demand and you should get there, hopefully sooner than later. Wouldn't settle for store credit if it was me.

New watch. Don't give up, stand your ground. Don't give up that receipt either. Make copies.