Ive used them for about 7 years and my premium has decreased about every year. Very reasonably priced, good service. I got t-boned by a mobile construction crane 4 years ago. Long story, it was at night, I still don't think he had his lights on. Anyway, they were good to deal with. The only issue was that my truck was two months old with 700 miles on it and they wanted to pay me what I paid for the truck less depreciation for milage. However, my sister in law worked for ford and I was able to buy a new truck on their D Plan, which knocked about $10K off. My aguement was it didn't matter what I paid, but what the truck was worth. Since the truck was new, it was not listed in the NADA. So they paid sticker plus tt&l less milage. They then decided to cancel my policy, which you can't blame them. I pleaded my case and the circumstances of the accident and they instead placed me on one year's probation, no accident and no ticket. I was very greatful. I have no complaints. I would highly recommend them.