Inconsistent internet connection

1,223 Views | 8 Replies | Last: 3 yr ago by aggie_wes
jczar03
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I checked 3 pages back, didn't see my issue discussed. Search function never works well for me due to user error most likely.

We pay AT&T for 70 mbps.

Standard AT&T modem/router on second floor in master bedroom because this was the least intrusive way for AT&T to run new wire from outside to inside house.

My office on first floor connects to wireless very well but internet is only 0.02 Mbps.

I move my HP laptop 25 feet to the den which is below the master bedroom and speed is 47 Mbps.

I have an AT&T booster upstairs above my office and one downstairs below the bedroom. Neither seem to help the office.

Any suggestions, like maybe a powerful router upstairs to connect to the AT&T modem/router? No major concerns about price, just want to be able to work from my office efficiently. Any advice is appreciated!
BlackGoldAg2011
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jczar03 said:

I checked 3 pages back, didn't see my issue discussed. Search function never works well for me due to user error most likely.

We pay AT&T for 70 mbps.

Standard AT&T modem/router on second floor in master bedroom because this was the least intrusive way for AT&T to run new wire from outside to inside house.

My office on first floor connects to wireless very well but internet is only 0.02 Mbps.

I move my HP laptop 25 feet to the den which is below the master bedroom and speed is 47 Mbps.

I have an AT&T booster upstairs above my office and one downstairs below the bedroom. Neither seem to help the office.

Any suggestions, like maybe a powerful router upstairs to connect to the AT&T modem/router? No major concerns about price, just want to be able to work from my office efficiently. Any advice is appreciated!

Tough to say without seeing a specific layout but here are my general ideas
  • Option 1: Run ethernet cable from modem/router position to office using one of the LAN ports on the router. IF this is possible, hard wiring to your office will give the best possible connection. You can then split it out using an unmanaged switch if necessary. This will also give the option of getting a second router, setting it up in AP mode and connecting it to your hard wired connection. This is what I do in my office and it gets me fantastic speeds. The only issue I have now is if i'm downloading a page while walking around the house and my phone does the handoff from one router to the other while mid download, it stops and i have to refresh the page. But i've only noticed this being an issue on a mobile browser or instagram.
  • Option 2 is a mesh system. if your "boosters" are AT&T's wifi extenders then this is what you are currently doing. That would mean you either need one more extender placed either in, or right outside your office, or you may be able to get away with just moving your downstairs one from it's current position to closer to your office. That said, i know nothing of the AT&T extenders, so there is a chance their system is just a bad mesh system and you should upgrade to a better mesh ecosystem (this would require running your AT&T router in passthrough mode)

what is the speed you get testing standing right next to the main router?
Trench55
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I'm no expert, but you might want to consider a mesh system. I recently installed a Netgear MR60 router with three MS60 satellite units. Provides good coverage throughout our 3200sf single story home.
ja86
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Mesh system works for me. I run a ethernet cable to my office, but use the Mesh system for the rest of the house.
Trench55
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Check out my recent post concerning running cable from my mesh system. Might be good for a laugh.
ja86
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so far I am not having any issues. I have a two unit Deco mesh system in use. I run the ethernet cable from the base unit to my desktop but run everything else off of wifi.
satexas
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1. To truly test connection, have laptop ethernet plug into router on second floor and run various tests, including ping's and speedtests.

2. WIFI issues are not the same as "Internet Connection", so you need to know if issue is ATT or you, and this will separate the two.

3. Get off the crappy ATT stuff. Just don't use their wifi. Look into getting a UNIFI

If you work from home, and this is truly important to you, these are the best in the business, have strong adjustable signals, etc.

Ubiquiti Networks UniFi UAP-AC-PRO

https://www.amazon.com/Ubiquiti-UAP-AC-PRO-450Mbps-1300Mbps-2xGigabit/dp/B016XYQ3WK/ref=sr_1_3?crid=3KYFUL2HXFL82&keywords=ubiquiti+access+point+wifi+pro&qid=1650490097&sprefix=ubiquiti+access+point+wifi+pro%2Caps%2C92&sr=8-3


... if you go this route, you can just 'add this' to what you already have been provided from ATT... you don't need a second router, and you don't need a second router with WIFI 'built in'.

Unifi equipment is rock solid stuff... and they mesh-chain too should you need that.
jczar03
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I have not had a chance to do anything yet. Please bear with me, I'm a beancounter, not an IT expert.

Internet in office was fine yesterday at 37 Mbps. Any thoughts on what causes speed to be 0.02 Mbps one day and 37 Mbps another day?

Shared Mbps hogged by a neighbor or neighbors?
Modem going out - might be time to call AT&T?
Laptop issue?

Your expertise is appreciated!
aggie_wes
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Could be interference from something, could be the atmosphere, could be which way the wind is blowing, who knows?

Did you plug directly into the router as suggested above and do your speed test? You need to determine if this is a service provider issue or if it's a wireless network in your house issue as your solutions are different.
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