I'm at my wits end here. Son broke his Android phone* and is running a old iPhone 4S. My uncle handed me a Galaxy Grand Prime from Sprint and said if he can use it, he can have it (he did not care for Android). He had the phone unlocked before he switched back to the iPhone. I also called and confirmed with Sprint that it is fully unlocked.
The phone is compatible with the Cricket network (it's a GSM/CDMA phone). I even checked with Cricket online and they confirmed the IMEI number will work on their network. I talked with them yesterday and they activated the phone to my account (they had to put the IMEI number into their system). I kept getting stuck on "hands free activation" and the phone would not find Cricket's network with my son's SIM (nor mine) installed.
After 20m with Cricket tech support, the guy said the only thing he thought might help was to disable the handsfree activation and he sent me to links to youtube videos on how to do that. I had to root the phone (which I successfully did) and remove a boot service with an App from the play store (which I also did).
But the phone will simply not find Cricket's network with my son's working SIM card. The tech guy from Cricket said it should not take long for the phone to activate on their system (as in, I don't have to wait 24hours or anything). Even set up a manual APN but that would not work either.
I've googled just about every search I can think of to get this to work but can't get it to activate.
Any suggestions?
*PS - Still pissed at Samsung over this. The phone was literally sitting on the counter and froze and now won't restart. I sent it in for warranty service and Samsung set it back un-repaired claiming the digitizer is cracked. You can see a tiny scratch below the glass in the digitizer, otherwise the phone has absolutely no physical damage at all (like no cracks in screen, scratches on the case, etc.) so it was not dropped. HTF does a digitizer get cracked like that?
The phone is compatible with the Cricket network (it's a GSM/CDMA phone). I even checked with Cricket online and they confirmed the IMEI number will work on their network. I talked with them yesterday and they activated the phone to my account (they had to put the IMEI number into their system). I kept getting stuck on "hands free activation" and the phone would not find Cricket's network with my son's SIM (nor mine) installed.
After 20m with Cricket tech support, the guy said the only thing he thought might help was to disable the handsfree activation and he sent me to links to youtube videos on how to do that. I had to root the phone (which I successfully did) and remove a boot service with an App from the play store (which I also did).
But the phone will simply not find Cricket's network with my son's working SIM card. The tech guy from Cricket said it should not take long for the phone to activate on their system (as in, I don't have to wait 24hours or anything). Even set up a manual APN but that would not work either.
I've googled just about every search I can think of to get this to work but can't get it to activate.
Any suggestions?
*PS - Still pissed at Samsung over this. The phone was literally sitting on the counter and froze and now won't restart. I sent it in for warranty service and Samsung set it back un-repaired claiming the digitizer is cracked. You can see a tiny scratch below the glass in the digitizer, otherwise the phone has absolutely no physical damage at all (like no cracks in screen, scratches on the case, etc.) so it was not dropped. HTF does a digitizer get cracked like that?