I love my new SERO plan, but have had to call Sprint every month since I opened it in October. When I signed up on the internet for the 500 minute/$30 plan, the confirmation email they sent showed the 500 min./$30 plan. However, every bill I've had charges me for the 1250 min/$49.99 plan!!!! Every month, I spent about 30 minutes with a rep who doesn't know how to transfer it over to the correct plan and they instead just credit me the $19.99 difference. Some genius finally got my wife's plan corrected, but my plan is still set up for the $49.99 plan we never ordered. It seems like there's a large disconnect between SERO and the regular customer service reps. I'd just like to talk to someone in the SERO dept. if it exists.
That said, we got a $469 rebate when I expected far less and we also got free unlimited texts and an add'l free 500 minutes on each phone for the trouble the above issue has caused. So far, it's been worth the savings.
That said, we got a $469 rebate when I expected far less and we also got free unlimited texts and an add'l free 500 minutes on each phone for the trouble the above issue has caused. So far, it's been worth the savings.