Just to reiterate: They do not give you a brand new ring. I'm class of '96 and sent mine in about 4 years ago (had a strange accident with my ring and it had a HUGE dent in it). When I got it back, it looked damn near new, but you could see evidence of where some of the larger dings were...they just cleaned 'em up quite a bit.
Warning....my ring was antiqued and over time that wears off (obviously), same with the dimples on the bottom of the ring. Well, when you get your ring back (if you don't specify to go easy on it) they will completely restore the dimples and the antiquing will look like the it did the first day you pulled it out of the box. I wanted the HUGE dent taken out of my ring, but I liked the character of the worn off dimples and faded antiquing.
By the way, the Balfour place is in south Austin off of Ben White, so you can just drop it off if you're anywhere near there.
"Forty years ago kids talked about their duties and responsibilities ... today they talk about their rights and privileges."