Yesterday I deposited around $600 in checks followed by $310 in cash. It was two 100 dollar bills, some 20's, and one 10. The machine processed all but the $10 which is spit out and told me to try reinserting it. I did that. It made clicking noises for about a minute and then gave me a message saying that there was a technical problem and my transaction had been ended (no receipt printed). I called the 1-800 number supplied and was told an investigation into the transaction would be made but "my cash deposit was not showing up." What's the likelihood I'll get my cash back?

Why would you put that little cash into an atm machine?

Christmas money and payments toward a family ski trip. Didn't want to carry it around and risk losing it or leave it at home and risk losing it...

If you made your claim over the weekend, then they should audit the ATM today. Your money should be there, and they should credit it to your account.

That's what I thought. I pulled away from the ATM and stopped to the side of it to call the tech support number and the lady that was behind us drove by holding a wad of cash. Kind of freaked me out.

You'll be okay. No worries.

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and risk losing it...

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How well did THAT work out for you?


j/k, I'm sure it's fine.

I guess I'm just too old, but I don't trust ATMs for deposits.

Hell, I hardly trust that they'll give me the money that I ask for.

I took $20 out of one before, remembered I needed $40 so before I took the first 20 out I did another transaction. The machine took the first 20 and spit out a new 20 leaving me with two receipts for two $20 transactions but only one 20. Did the whole "call the number" thing and they said they would audit the machine and fix it. That was weeks ago =\

A1 - you need to go to your bank and do a ATM dispute. If it was your bank, they'll be able to tell from their General Ledger account if the ATM was out of balance. If is was another insitution's ATM, they'll file a claim with them and that bank will investigate and refund the money.

It was at my bank, they were just closed. Im still waiting on a phone call back from them.

Don't deposit cash in an ATM

I work in accounting, and we've already booked your $20 to Misc Revenue. Sorry!

I call them about once a day. I was just letting the OP know that it's taken this long to get $20 back and I hope their dispute goes better than mine.

People apperently have lost the ability to "do it yourself" as in get off your lazy ass and go to the bank and either get your money back or wait in their little waiting area until you do.

At that time get all your money out of that bank and go to a new one; transfer any loans you have etc. (You should tell them this at this start, banks only make money off of customers and when a person loses accounts due to a small mix up like this the bank manager will want to retain customers and save face rather than lose you to a competeitor.

Big banks.

We refund ATM outages as soon as the member informs us about it.

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Big banks.

We refund ATM outages as soon as the member informs us about it.

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and how many ATMs does your bank have?

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I guess I'm just too old, but I don't trust ATMs for deposits.

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me too!

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and how many ATMs does your bank have?

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About 20.

But, we're also part of the CU friendly Network, so a lot.

However, my department also handles fraud for debit and ATM cards. And, we still refund fees right away.

Regardless of the number of ATM's a financial insitution has, checking for ATM outages at their own ATMs is probably one of the simplest things to do.

OnlyForNow,
Not necessarily. About six years ago, I tried to deposit a tax refund check that my wife and I had signed. She was not on my account, so they wouldn't take it. The manager told me that we should have a joint account. I told her that we do, but at another bank. They could make the deposit or give me all my money from checkings and savings, cancel the mortgage app I had just filed, and close my accounts. They paid me cash and closed the accounts.
I went to the other bank and made a nice deposit.

Bank of America does not care about each customer's business the way you describe.

c'mon hunter! Everyone knows that if your throw a tantrum you'll get your way.

Okay they gave us a *temporary* credit of $310 while the investigation is going on. I called back today to check the status and she said it would be "2-3 business days." They won't discuss it with me at the location it happened because I have a dispute going on and apparently they know nothing about it, only the technical people do. If I don't have my real money back by Wednesday I will raise hell.

Oh and from now on, now more cash deposits into ATMs. They cannot be trusted.

banks are very good about protecting you at the ATM. you are fine

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Oh and from now on, now more cash deposits into ATMs

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I don't like them for any deposits. I had a BoA ATM keep a $7,000 commission check one time that it said that it couldn't read. It took me two weeks to get that issue resolved. I wouldn't have used the ATM at all for that, but the lazy ****ing branch manager at the FM645 and I45 branch in League City was directing all customers with a transaction that didn't need a teller out to their new ATM. I guess the fact that I wanted to hand my check over to a real person was too much to ****ing ask.

//rant

jh we used to bank with BoA and got very tired of them holding checks for days. We had been with them for years and they still did this with payroll checks. Other than this happening, Chase has been much better than BoA.