Yes, our bags didn't make it on our return from LHR to DFW. Apparently, this is a whole issue with LHR all the time, especially if you check in early for your flight.
It was a nightmare to try and find them and get them back.
We had to BEG baggage claim employees to help us over and over again. No one wanted to help. We finally found the one nice person that called a manager for help and they located our bags. Then when they found them, we learned they were on a customs hold by the government and sent to AA cargo warehouse. We had to fight back and forth with customs and border patrol to have them sign off on a form to release the bags to us. Oh and we had to pay for the form to be complete.
The whole experience was horrible. Needless to say, I purchased AirTags immediately and will not fly without them from now on. If we would have had them we could have saved like 3 days of trying to just locate the bags.
But...my only advice would be just to keep hounding them, call multiple times a day and ask to talk to managers and supervisors. We finally found the one person that would help us and it finally worked out.
Lauren K '07
www.breezecustomtravel.com
@breezecustomtravel