UPDATE 6/11/2013 so my appointment is tomorrow and can wait to get my hand on the X1 platform for the first time tomorrow, NOT!!! Just called Comcast to confirm my appointment so I don't have to talk to the automated system. Was asked for my account number, I looked it up on my iPad because I don't know it by heart. After giving her my account number and verifying all of my other credentials, she tells me I'm all good to go. I then look down at my account information and my appointment has magically moved to 7/2/2013, WTF what just happened in the last five seconds. She looks on her end and tells me that it has just changed. So she transfers me back to the US from the other side of the world. Nobody can offer me any explanation for why it disappeared and rescheduled itself magically. If the appointment was cancelled and rescheduled less than five minuets ago why is the open spot still not there, because there is no way that Comcast schedule that fast. TRUST ME. So now I have to wait 22 more day on top of the 27 day I've already waited for X1 to be installed for a grand total of 49, if Comcast can't straighten this out. REALLY PISSED OFF. I've had so many problems that I have the local dispatch center phone number so I will call them! Will post in about 22 days if not sooner, that is if Comcast can get someone out to my house SOON!!!......
This is actually good customer service by Comcast standards. They are liars, cheats, and downright @ssholes.
The day I was supposed to have Comcast installed, I had actually spoken to the installer who said he would be a few minutes late. Then they moved my job off his schedule and started rescheduling without telling me. 6 hours past my installation window, after numerous phone calls and lies, they told me I needed to schedule a new installation date, and the first available date was a week later.
After the *#$%tards finally installed it, they have screwed up my billing every single month. The first thing they sent me was a late notice 2 weeks after it was installed.
If anyone here works for Comcast, or know someone that does, I would really like to talk to someone to figure out why they have screwed me over every possible chance they have gotten.