On Saturday I took my vehicle in to get washed. I live closer to them now that Ive moved, and wanted to see how they compared to wolf pen (where I usually go). I selected the deluxe wash with a $10 add on for interior clean.
When I picked up the vehicle, I noticed oil smudges on the drivers side doors, dirty surfaces on the back of the vehicle that were overlooked, and also noticed that they neglected to vacuum the rear interior. I asked to see the manager and the owner politely greeted me and asked how he could be of assistance. First, I kindly informed him that I was not interested in any type of free service or refund. I showed him the smudges and the un-vacuumed area. He apologized, and acknowledged the oversight. He said he had just hired some new employees and that the overload of cars was the reason for the error. I agreed that they were very busy. It was the first nice day we had in a while and everyone was getting their car washed.
He asked if I had time to send it through the line again so that it could be corrected. I told him that I didnt have time because I had an apt to get to. He made it clear that customer satisfaction was his priority and he gave me a coupon for the same service free of charge.
Thought I would share this good experience with the board.
When I picked up the vehicle, I noticed oil smudges on the drivers side doors, dirty surfaces on the back of the vehicle that were overlooked, and also noticed that they neglected to vacuum the rear interior. I asked to see the manager and the owner politely greeted me and asked how he could be of assistance. First, I kindly informed him that I was not interested in any type of free service or refund. I showed him the smudges and the un-vacuumed area. He apologized, and acknowledged the oversight. He said he had just hired some new employees and that the overload of cars was the reason for the error. I agreed that they were very busy. It was the first nice day we had in a while and everyone was getting their car washed.
He asked if I had time to send it through the line again so that it could be corrected. I told him that I didnt have time because I had an apt to get to. He made it clear that customer satisfaction was his priority and he gave me a coupon for the same service free of charge.
Thought I would share this good experience with the board.