Quick background story to avoid tldr's
Today the wanted me to go through the usual stuff, and by the time I got through the line was actually back up. I asked if they could monitor it for the rest of the day. (The tech I talked to on Saturday had done that.) So then he tells me we need to turn off the modem for five minutes. Why, I ask? The connection is up and working fine right now. Because, he says.... "even though it's a device, you need to turn it off for five minutes every day to give it a chance to rest. Otherwise it might not work right."
So heads up everyone. Turn those DSL modems off for five minutes every day!
I thanked him for the advice, wished him a nice day and hung up.
- DSL works generally ok where I live, usually only have to restart modem every few weeks
- Suddenly a month ago, it drops 10 times a day, have to reset modem. Interesting - even when pings are failing 100% of the time and no web surfing, VOIP calls stay up. If I don't hang up, but reset the modem, once it syncs back up, I am right back in the call.
- Called several times but it always came back up, finally just turned off the modem and called, told them the lights were blinking but no Internet. They were mystified and finally dispatched a tech. ;-)
- Tech replaced modem last Friday
- Problem still happening this week, so I'm calling every day to report it.
Today the wanted me to go through the usual stuff, and by the time I got through the line was actually back up. I asked if they could monitor it for the rest of the day. (The tech I talked to on Saturday had done that.) So then he tells me we need to turn off the modem for five minutes. Why, I ask? The connection is up and working fine right now. Because, he says.... "even though it's a device, you need to turn it off for five minutes every day to give it a chance to rest. Otherwise it might not work right."
So heads up everyone. Turn those DSL modems off for five minutes every day!
I thanked him for the advice, wished him a nice day and hung up.