He reviewed Yelp
quote:
Ahh finally! So I got a phone call from Yelp today and it eventually put a huge smile on my face. The man was very nice and respectful and listened when I explained that my Elite badge was missing and that I have not been able to use TALK over 5 years. Now I feel pretty silly for not realizing that Yelp does in fact have support that reads questions that members ask.
If ya'll will recall back in the day (before the APP or any apps for that matter) all support was done by E-Mail. Like fixing wrong addresses, merging duplicate listings or if you just need help. Well, when the features (excluding support) eventually adapted into the APP I for the most part quit using E-Mail support. They either didn't respond or I didn't see it.
So to be perfectly fair now that Yelp has shown that they can be reached for support and that they do actually care about problems with my account I'm super happy to be able to give 4 Stars as "Yay! I'm a fan." Cause I definitely am. It seems like an early Christmas gift to have my faith restored in good customer service and fairness.
So for the time being instead of answering questions from everyone whom asks "How can you not possibly be Elite?" I'm just going to refer to this review. It is genuinely embarrassing to not have known that there is support still that can help you with account issues.
I highly suspect over time and with patience I will be able to finally give Yelp the 5 stars that I very much want to.
Now I feel like buying Yelp stock again.