Airline-Refund Rules (Effective late October)

557 Views | 5 Replies | Last: 16 days ago by TXTransplant
TexAg1822
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AG
More of a general PSA for everyone. Here is a link to an article I read today with some helpful bullet points:

https://www.wsj.com/lifestyle/travel/airline-refund-policy-delays-canceled-flights-6992d6ef?mod=hp_featst_pos5

From the article:

"Here's what the enhanced refund rules willand won't dofor fliers when the changes take effect.

  • You will be entitled to an automatic cash refund if the airline cancels or significantly delays your flight and you choose not to travel, even if you have a nonrefundable ticket. No more haggling or hunting for the refund forms. A DOT spokesman explains it this way: "It is inefficient and unreasonable for airlines to wait to receive an explicit refund request from the consumer in such situations."
  • You won't get an instant refund at the gate. Automatic simply means you don't have to formally apply for a refund. It will be the default option if you don't rebook on the airline or choose a travel voucher. The DOT hasn't yet clarified how this will work in practice.
  • You won't have to navigate different rules for each airline when it comes to the definition of a significant delay if you decide not to travel. The new standard will be three hours for domestic flights and six hours for international flights.
  • You will get a refund of baggage fees if your bag is delayed and not delivered within 12 hours of your flight's arrival for domestic flights and 15 to 30 hours for international flights, depending on flight length.
  • You will be entitled to a refund of fees for services you didn't receive. These include Wi-Fi, seat selection or in-flight entertainment. Today you often have to press your case."

lazuras_dc
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AG
Thanks DOT
Matsui
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McNasty
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AG
You will pay higher ticket prices to offset the added costs to airlines.
FightinTAC08
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AG
now AA can have a dozen different fares to pick from.

consumer costs will always go up for government intervention.
TXTransplant
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McNasty said:

You will pay higher ticket prices to offset the added costs to airlines.


There should be no added cost. DOT has always required that airlines refund passengers when flights are cancelled or there is a significant change.

Airlines just weren't doing it, and DOT wasn't enforcing their own rules.

Keeping passengers' money for a flight that doesn't occur (or one that changes significantly from the original itinerary) is stealing and never should have been tolerated.
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