We've had a washer with service warranty from Sears at my business for ages, and it's broken a few times. Each time it takes at least a month for them to properly repair it; but this last time has gotten absurd. We have 5 boxes of parts sitting in the maintenance room for the last 49 days, gone through 4 technician appointments with each one saying the parts aren't the correct ones.

Thinking of just biting the bullet and buying a new one. Anyone have recommendations on retailers and if they've had good experiences with warranty service?

nomad2007 said:

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We've had a washer with service warranty from Sears at my business for ages, and it's broken a few times. Each time it takes at least a month for them to properly repair it; but this last time has gotten absurd. We have 5 boxes of parts sitting in the maintenance room for the last 49 days, gone through 4 technician appointments with each one saying the parts aren't the correct ones.

Thinking of just biting the bullet and buying a new one. Anyone have recommendations on retailers and if they've had good experiences with warranty service?

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Not the answer to the question you are asking, but if it were me, I would buy a new one and use the website www.appliancepartspros.com to fix the issue myself. For hard stuff, I'd hire a local guy that would come to my house. For the money you pay with the warranty service, you could have a local guy come and fix all your problems.