Our neighbors/friends that purchased a home by us back in December of last year had their A/C quit working. They have a home warranty contract (American Home Shield) and called them to get the A/C repaired. An A/C repair company (A/C Rescue) came out the following day and determined the fan motor had failed and needed to be replaced. Took about a week to replace the fan unit and the system still didn't work so they decided to replace a circuit board in the outside unit which took almost another week.
After the board was replaced the unit still didn't work so they decided to replace the outside unit after several attempts to resolve the issue. After almost another 2 weeks, they finally arrived with a replacement outside unit.
Now here's the kicker...the original system is a Carrier brand 19 SEER heatpump system. The replacement outside unit they delivered for installation is a 15 SEER Goodman unit. The owners complained when they discovered this discrepancy but the A/C company wouldn't budge and said the Goodman was an acceptable replacement unit. The owners contacted the warranty company regarding the issue andin the mantime the A/C repair company threatened to leave without installing the unit as they claimed they had other installs awaiting them. The owners eventually and reluctantly acquiesced as they had been without their A/C system for over a month and didn;t want to wait anoother month or however long to get the issue resolved and are extremely upset about the whole situation.
This appears to be totally unacceptable to me, as well as them, as I and them as well would expect the outside unit to be comparable to the original equipment...ie, a 19 SEER unit for a 19 SEER unit, not a 15 SEER unit. (A 19 SEER unit is approximately 30-35% more efficient than a 15 SEER unit based on the research they have done) Also they preferred Carrier equipment as well but at a minimum, a 19 SEER unit. What recourse do they have if anything to resolve this issue? Note, the only reason they acquiesced to do the install is because they've been without a unit for over a month and the temps have been unbearable, to say the least.
The system was repaired on Monday and the next day - to top things off, the system had an issue (this morning) whereby water was dripping profusely from inside the system overnight onto the flooring underneath (the unit is located in the attic with the blower unit directly underneath in a hall closet) it and the water got underneath the laminate flooring in the hallway so they had to rip the flooring up as it was buckling and bowing up. The A/C guys came out and determined the drain line was clogged causing the issue and noted the damage was not due to anything they did.
The system has a drain shut off switch that I would expect it would/should deactivate the system due to a clogged line but it did nothing in this case. Is there a chance they didn't wire something right when they replaced any of the new equipment including a new thermostat during the repair process?
Looking for any input you guys might be able to provide to help our friends determine if they can get a like unit installation as expected, etc. TIA
After the board was replaced the unit still didn't work so they decided to replace the outside unit after several attempts to resolve the issue. After almost another 2 weeks, they finally arrived with a replacement outside unit.
Now here's the kicker...the original system is a Carrier brand 19 SEER heatpump system. The replacement outside unit they delivered for installation is a 15 SEER Goodman unit. The owners complained when they discovered this discrepancy but the A/C company wouldn't budge and said the Goodman was an acceptable replacement unit. The owners contacted the warranty company regarding the issue andin the mantime the A/C repair company threatened to leave without installing the unit as they claimed they had other installs awaiting them. The owners eventually and reluctantly acquiesced as they had been without their A/C system for over a month and didn;t want to wait anoother month or however long to get the issue resolved and are extremely upset about the whole situation.
This appears to be totally unacceptable to me, as well as them, as I and them as well would expect the outside unit to be comparable to the original equipment...ie, a 19 SEER unit for a 19 SEER unit, not a 15 SEER unit. (A 19 SEER unit is approximately 30-35% more efficient than a 15 SEER unit based on the research they have done) Also they preferred Carrier equipment as well but at a minimum, a 19 SEER unit. What recourse do they have if anything to resolve this issue? Note, the only reason they acquiesced to do the install is because they've been without a unit for over a month and the temps have been unbearable, to say the least.
The system was repaired on Monday and the next day - to top things off, the system had an issue (this morning) whereby water was dripping profusely from inside the system overnight onto the flooring underneath (the unit is located in the attic with the blower unit directly underneath in a hall closet) it and the water got underneath the laminate flooring in the hallway so they had to rip the flooring up as it was buckling and bowing up. The A/C guys came out and determined the drain line was clogged causing the issue and noted the damage was not due to anything they did.
The system has a drain shut off switch that I would expect it would/should deactivate the system due to a clogged line but it did nothing in this case. Is there a chance they didn't wire something right when they replaced any of the new equipment including a new thermostat during the repair process?
Looking for any input you guys might be able to provide to help our friends determine if they can get a like unit installation as expected, etc. TIA
