My company, a large manufacturer of industrial items, sells primarily to other large manufacturers who use my parts to build their equipment. Customers like GE, CAT, John Deere, etc.
Many of these companies demand we bill and invoice through the customers in house created portal. Every portal is different and always require some amount of training for our customer service reps to learn to use. And many of these portals have bugs meaning I don't get paid on time or similar.
My company has about 8000 direct customers in the US. What happens when just 1/8th of these customers demand we manage orders through a custom portal? The added cost would be huge and there is no way any company can be expected to conduct business thousands of different ways.
Does anyone else have similar experience with this issue?
Many of these companies demand we bill and invoice through the customers in house created portal. Every portal is different and always require some amount of training for our customer service reps to learn to use. And many of these portals have bugs meaning I don't get paid on time or similar.
My company has about 8000 direct customers in the US. What happens when just 1/8th of these customers demand we manage orders through a custom portal? The added cost would be huge and there is no way any company can be expected to conduct business thousands of different ways.
Does anyone else have similar experience with this issue?