I booked a hotel and rental car with Priceline in April for a trip to Columbia, SC for the baseball series. Flew into Charleston, arriving at 7 pm expecting to have a rental car waiting (it was with Ace). I discovered the agency was offsite, so I called the number given on the App, and spoke to someone who said "the shuttle just left there, but would return to pick me up." After 15 minutes, I called again with the same response. Finally, at 7:55 pm, no answer! After about a three hour wait, I was finally able to obtain an Uber (for $200 for a ride to Beaufort).
I made other arrangements for a car, and since it was Friday, and I was traveling, I didn't contact Priceline about the botched connection until the following week. Long story short, they have refused to reimburse me for the lack of a rental car. I've been unable to speak to anyone beyond first - level employees who are unable to give me any relief, and simply repeat the mantra that they are unable to reimburse me for my losses.
Any advice for how I might be able to get relief?
Btw, there was some kind of big race in the Charleston area that weekend, and ALL rental cars were sold out! There were NONE available, which is probably why they never came to pick me up!
I made other arrangements for a car, and since it was Friday, and I was traveling, I didn't contact Priceline about the botched connection until the following week. Long story short, they have refused to reimburse me for the lack of a rental car. I've been unable to speak to anyone beyond first - level employees who are unable to give me any relief, and simply repeat the mantra that they are unable to reimburse me for my losses.
Any advice for how I might be able to get relief?
Btw, there was some kind of big race in the Charleston area that weekend, and ALL rental cars were sold out! There were NONE available, which is probably why they never came to pick me up!