Long story short-
Wife and my 2 grand kids flying home JFK - AUS one way on Monday.
Cheap me had purchased tickets on Priceline (lotto purchase), but ended up non stop on American
4 hours before the flight she gets email that flight was cancelled. (she was already on the train into NYC)
I try calling AA to get her flight changed. Minimum wait time of 4 hours for a call back
She waits in line at JKF for 3 1/2 hours @ customer service to find out she'll have to come back next day for same flight
Tuesday - they gets to airport 4 hours before the flight, have to wait in line @customer service for 3 1/2 hours to get her tickets. Almost misses their flight.
I know, that's what I get for purchasing through Priceline, but still, American has been bad for quite a while, but this takes it to a whole new level.
Rant over
Wife and my 2 grand kids flying home JFK - AUS one way on Monday.
Cheap me had purchased tickets on Priceline (lotto purchase), but ended up non stop on American
4 hours before the flight she gets email that flight was cancelled. (she was already on the train into NYC)
I try calling AA to get her flight changed. Minimum wait time of 4 hours for a call back
She waits in line at JKF for 3 1/2 hours @ customer service to find out she'll have to come back next day for same flight
Tuesday - they gets to airport 4 hours before the flight, have to wait in line @customer service for 3 1/2 hours to get her tickets. Almost misses their flight.
I know, that's what I get for purchasing through Priceline, but still, American has been bad for quite a while, but this takes it to a whole new level.
Rant over