Never rented from Thrifty before, but made a reservation back in January with them for a trip to Hawaii next month. With the current car shortage, I tried to contact them for assurance that I would have a car when I arrived and was only able to contact them via their Facebook page. Was surprised to see the mostly negative posts about Thrifty, how poor the customer service is, and how they constantly try to slip in extra charges on the customer. Thrifty asked me to DM them about my inquiry so I sent my confirmation number and rental dates. They replied they would research and get back to me (and thanked me for my patience). 24 hours later - no response.
Getting a bit nervous in lieu of reports of car shortages, poor communication thus far and other negative reviews. Has anyone else had experience (good or bad) with Thrifty? TIA
Getting a bit nervous in lieu of reports of car shortages, poor communication thus far and other negative reviews. Has anyone else had experience (good or bad) with Thrifty? TIA