We stayed at an Airbnb that was a great price in a great location. Place is booked up for months and our 3 days just fit into 3 they had open this month. The place is even better than the pictures, the location is even better than we thought. The amenities, beds, linens were great. Everything clean, nothing falling apart. Blown away by the view. 5 star review no doubt.
But we were coming from skiing, tired, hungry, it's 28 degrees outside. We trek up the hill to the house, punch in the door code, and it's freezing inside. NBD I'll turn on the heat. No response upstairs or downstairs. I text the owners. They respond super quick. My wife is now under 2 blankets in front of the gas fireplace. I decide to run a bath since she can at least warm up and get clean. No hot water. Figure the house is on a boiler and I find a tankless system in a closet that is not on. I text the owners and they say they are on it. According to his texts he had gone through 3 repairmen since it was a snowstorm outside. We got to the house around 5pm and walked to the bar to get some food and heat at 7:45. The repairman had my number and texted me at 830 and had it fixed by 9. We got back to the house around 930 and it was warm. Night saved. I had been looking at hotels.
I have not left a review because I am not sure what to do. I know it is not a hotel and there is not another room to move us too. They were very prompt and got it fixed in 4 hours which is awesome. But those were an awful 4 hours being cold and in need of a hot shower. Should I ask the owner for a portion of the first night back? Should I ask Airbnb? Personally I am not sure I am owed anything.
But we were coming from skiing, tired, hungry, it's 28 degrees outside. We trek up the hill to the house, punch in the door code, and it's freezing inside. NBD I'll turn on the heat. No response upstairs or downstairs. I text the owners. They respond super quick. My wife is now under 2 blankets in front of the gas fireplace. I decide to run a bath since she can at least warm up and get clean. No hot water. Figure the house is on a boiler and I find a tankless system in a closet that is not on. I text the owners and they say they are on it. According to his texts he had gone through 3 repairmen since it was a snowstorm outside. We got to the house around 5pm and walked to the bar to get some food and heat at 7:45. The repairman had my number and texted me at 830 and had it fixed by 9. We got back to the house around 930 and it was warm. Night saved. I had been looking at hotels.
I have not left a review because I am not sure what to do. I know it is not a hotel and there is not another room to move us too. They were very prompt and got it fixed in 4 hours which is awesome. But those were an awful 4 hours being cold and in need of a hot shower. Should I ask the owner for a portion of the first night back? Should I ask Airbnb? Personally I am not sure I am owed anything.