I bought a CPO vehicle a little less than two years ago, and while I love the vehicle, I have had a lot of issues with the local MB dealership. The service B light came on in less than thirty days after purchase -- I called in at the time -- and they assured me the service work had been done, but the computer just wasn't reset.
Well, after having some more dealership issues on my last service A visit, I finally had enough. I ended up getting ahold of the GM (laying out every problem I've had over the years) and one thing really stuck out in their email to me:
Like I said, it wasn't five months, it was less than a month after purchase when the light came on. That's not the point or my question to y'all, though. It's this: Is this shady or a common practice to sell a CPO that you didn't even service at your dealership beforehand?
Well, after having some more dealership issues on my last service A visit, I finally had enough. I ended up getting ahold of the GM (laying out every problem I've had over the years) and one thing really stuck out in their email to me:
Quote:
I am sorry it took me so long to respond, but I wanted to do a little homework on your vehicle.
In review of the service records, I uncovered some facts that were helpful. To my surprise the service was not done on your vehicle when you purchased it, I was given bad information. It was not done because the previous owner serviced it ( we have the MB record) at 19,599 miles and when we sold it to you it had only 21,020 miles and it was not time for the service. After 5 months your service light should have come on to alert you it was now time to service.
Like I said, it wasn't five months, it was less than a month after purchase when the light came on. That's not the point or my question to y'all, though. It's this: Is this shady or a common practice to sell a CPO that you didn't even service at your dealership beforehand?