Have a friend who over the past 20 years has purchased 10 brand new Trucks/SUVs from Chevrolet.
Purchased a 2015 One ton, single cab, single wheel diesel. Fast forward to this past July and the transfer case has chatotrophically failed. It has been in a local Chevy dealership for 10 weeks. There have been many excuses from GM why the part has not arrived - everything from blaming Harvey, to container came from Mexico and tired up in Customs in Memphis, blah, blah, blah.
What have you heard(or do you think) of as reasonable resolution to make him whole?
FINALLY expecting transfer case to arrive next week.
There has been multiple phone conversations dealing with this - it has not been a wait for them to call situation.
Purchased a 2015 One ton, single cab, single wheel diesel. Fast forward to this past July and the transfer case has chatotrophically failed. It has been in a local Chevy dealership for 10 weeks. There have been many excuses from GM why the part has not arrived - everything from blaming Harvey, to container came from Mexico and tired up in Customs in Memphis, blah, blah, blah.
What have you heard(or do you think) of as reasonable resolution to make him whole?
FINALLY expecting transfer case to arrive next week.
There has been multiple phone conversations dealing with this - it has not been a wait for them to call situation.