Try a different dealer if you have them nearby.
I went to where I bought my Jeep from and they wouldn't do anything. I went to another one nearby and they were more than happy to help address the problem.
Granted it was a different problem but you might see another dealership more willing or interested in working with you. I had to get Chrysler involved on a fuel line leak that they took weeks to fix where I bought mine from. It went on for 6 weeks and they kept saying they couldn't get the part. Funny how one magically appeared less than 24 hours after a call to Chrysler.
I went to where I bought my Jeep from and they wouldn't do anything. I went to another one nearby and they were more than happy to help address the problem.
Granted it was a different problem but you might see another dealership more willing or interested in working with you. I had to get Chrysler involved on a fuel line leak that they took weeks to fix where I bought mine from. It went on for 6 weeks and they kept saying they couldn't get the part. Funny how one magically appeared less than 24 hours after a call to Chrysler.