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BBRex
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Here's an interesting post on Ring (yeah, I know). But that doesn't sound good if true.

TXTransplant
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BBRex said:

No, I agree there's no going back now. But I can't help but think that being able to focus on residential customers would be easier if you knew where they were zoned. Having little pocket neighborhoods scattered across the city makes it more difficult for Centerpoint to have big wins, so to speak.


I do think the huge amount of industry in the area negatively impacts residential customers - both from a cost standpoint and a service standpoint.

I also think CP would be better served to have a division or sub-contract group that focused specifically on residential.

But deregulation has effectively put a barrier between residents and Centerpoint. They are very, very hard to contact and get service from if you are a residential customer. You are just one of the, what, 4+ million unwashed masses.

Residents shouldn't have to escalate a service request to remove limbs or growth that they see on equipment to local government to get it resolved.
Jack Klompus
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Back on in 77429!
nai06
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yikes that really sucks. More rain forecast for this weekend too right?
Bonfired
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B-1 83 said:

Looks like Sienna Ranch is sol……
Drove Sienna Ranch Tuesday morning and it was pretty trashed...pretty much the whole Sienna area is in the blue "assessment complete" color code on CenterPoint's map (however reliable it is), but that gives no indication at all as to how long it'll be before anything is fixed. Crews were replacing some poles on McKeever today.
aggiedata
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Jack Klompus said:

Back on in 77429!


What subdivision? I got in-laws in my house. I needs to know.
tamuags08
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https://www.click2houston.com/news/local/2024/07/11/watch-live-dan-patrick-in-houston-to-provide-latest-updates-on-hurricane-beryl-relief-efforts/
MelvinUdall
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Cepe said:

Ag13 said:

Ag_07 said:

Stat Monitor Repairman said:

Seems like Centerpoint is taking a lot of heat over the sight of trucks assembled at a staging area.

This seems consistent with every hurricane response or logistics operation we've ever seen.

Machinery and personnel are staged. Work orders are issued and resources dispatched.

Problem we got here is people are so use to just in time inventory, same day Amazon Prime delivery, Uber eats dispatched to their doorstep at the click of a button to solve whatever problem they got.

People have been lulled into thinking the world moves that fast when it doesn't.

This is my whole issue.

Honestly...Is 3-5 days really that outrageous after a hurricane blows through the 3rd largest metro area in the country?


I think people are generally outraged by the lack of communication. The hurricane destroyed lots of infrastructure, but it did not destroy centerpoint's ability to provide eta's and maintain an accurate outage map. If people had an estimate for zip codes/neighborhoods people could actually plan a little better.

The inability to communicate accurate updates makes centerpoint look outrageously incompetent. Yes power being down for a few days is expected after a hurricane. But how long is anyone's guess. I left town Tuesday and currently have no idea when I will be able to return. Hoping before the weekend, but I have no ability to plan it out right now. Very hard with young kids, dog, etc. to just go somewhere indefinitely to escape + try to work remotely by the way.
I think it's a little more than just staging too. I was on HWY 6 heading to CS today and I met the convoy headed south of bucket trucks. This was about 8 AM. They wouldn't get to staging for at least another hour at least before they could get checked in and assigned probably. On-site at 10 at the earliest? This puts them working in the hottest part of the day as well. . .


I have a friend that is a lineman for Entex and I spoke briefly with him today and have crews working 24 hours, 16 hour shifts and then a new crew comes in, they sleep less than 8 hours and then another 16 hours. Everything is being worked on 24 hours other than waiting for equipment.
cone
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patrick is a clown but hidalgo needs to eat so much **** right now

she sucks
Jack Klompus
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aggiedata said:

Jack Klompus said:

Back on in 77429!


What subdivision? I got in-laws in my house. I needs to know.
Longwood
Greendale 87
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Captain Winky said:

You received hate because your suggestion was Reddit-level stupidity. Do you know how far 100 yards is? Have you ever seen a football field? Suggesting that no trees should be allowed within 100 yards of a structure is one of the stupidest things anyone has ever typed out on this website.


That was mean - karma tells me a sequoia or redwood will take out your power some day…….
CDUB98
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Oh, yeah, I'm so glad Patrick is here to help. I'm sure his first priority is making sure nobody is smoking weed.
BillYeoman
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TXTransplant said:

BBRex said:

No, I agree there's no going back now. But I can't help but think that being able to focus on residential customers would be easier if you knew where they were zoned. Having little pocket neighborhoods scattered across the city makes it more difficult for Centerpoint to have big wins, so to speak.


I do think the huge amount of industry in the area negatively impacts residential customers - both from a cost standpoint and a service standpoint.

I also think CP would be better served to have a division or sub-contract group that focused specifically on residential.

But deregulation has effectively put a barrier between residents and Centerpoint. They are very, very hard to contact and get service from if you are a residential customer. You are just one of the, what, 4+ million unwashed masses.

Residents shouldn't have to escalate a service request to remove limbs or growth that they see on equipment to local government to get it resolved.



Home Owner Associations should band together somehow to force some sort of change/oversight of CenterPoint. Just an idea
TXTransplant
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That's kind of how The Woodlands Township works. But even they haven't been all that effective at getting Centerpoint to cooperate.

I was able to get them to come out and assess my immediate area, but I don't think they did anything else in my 7000-ish home subdivision. They just did enough to "resolve" my complaint.

Usually I can get an update from our Village Association President, but it's been crickets this week so far.
aTm2004
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Checking CP's map that was updated today and clicking my blue area estimates by July 13th or earlier. Clicking on other blue areas around me and it says they'll continue to provide updates. I hope it's earlier.
AgLA06
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Furlock Bones said:

One of the CenterPoint people "said no I wouldn't have done anything differently" in response to criticism of their preparation and handling of this.

maybe their preparation was appropriate. But this is not the answer you give.


Sure it is if they are correct. People like you are going to ***** and moan regardless.
Ag13
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Cepe said:

Ag13 said:

Ag_07 said:

Stat Monitor Repairman said:

Seems like Centerpoint is taking a lot of heat over the sight of trucks assembled at a staging area.

This seems consistent with every hurricane response or logistics operation we've ever seen.

Machinery and personnel are staged. Work orders are issued and resources dispatched.

Problem we got here is people are so use to just in time inventory, same day Amazon Prime delivery, Uber eats dispatched to their doorstep at the click of a button to solve whatever problem they got.

People have been lulled into thinking the world moves that fast when it doesn't.

This is my whole issue.

Honestly...Is 3-5 days really that outrageous after a hurricane blows through the 3rd largest metro area in the country?


I think people are generally outraged by the lack of communication. The hurricane destroyed lots of infrastructure, but it did not destroy centerpoint's ability to provide eta's and maintain an accurate outage map. If people had an estimate for zip codes/neighborhoods people could actually plan a little better.

The inability to communicate accurate updates makes centerpoint look outrageously incompetent. Yes power being down for a few days is expected after a hurricane. But how long is anyone's guess. I left town Tuesday and currently have no idea when I will be able to return. Hoping before the weekend, but I have no ability to plan it out right now. Very hard with young kids, dog, etc. to just go somewhere indefinitely to escape + try to work remotely by the way.
I think it's a little more than just staging too. I was on HWY 6 heading to CS today and I met the convoy headed south of bucket trucks. This was about 8 AM. They wouldn't get to staging for at least another hour at least before they could get checked in and assigned probably. On-site at 10 at the earliest? This puts them working in the hottest part of the day as well. . .


Don't forget about the safety trainings that all these guys have to go through before starting any work. And obviously I want them to be safe but like come on - they aren't first timers.
TriAg2010
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CDUB98 said:

Quote:

I want innovation, improvements, and preventative measures so these experiences don't happen every time a large thunderstorm rolls through. I want Houston to handle a Cat 1 with a little more ease than it just did.
Unless someone here is an idiot, we all want that, but how much are YOU willing to pay for all of that per Kwh?

How much are you willing to impose on other people for that?

There is no free lunch. Everything costs money, and I'll be a lot of you would be surprised just how much money


You could raise my Centerpoint TDU charge about 50% forever and the net present cost would more-or-less equal the price of a whole home generator. So that's the upper bound of what I'm willing to pay for a more reliable utilities.

Many have said their frustration with Centerpoint is lack of communication, which is understandable. Another big frustration is that many of us just experienced a week-long power outage from the May derecho. In all likelihood, I'll have gone two of the last eight weeks of summer without electricity. Not great!
sushi94
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BBRex said:

Here's an interesting post on Ring (yeah, I know). But that doesn't sound good if true.


This is what I'm worried about - they used a lot of inventory from the wind storm - not sure what the lead time is to replace. I hope they have enough on hand to complete repairs and then reload before the next storm.
SockDePot
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Did everyone just get the carbon monoxide public health warning?

Thanks Dora
BowSowy
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Ag13 said:

Cepe said:

Ag13 said:

Ag_07 said:

Stat Monitor Repairman said:

Seems like Centerpoint is taking a lot of heat over the sight of trucks assembled at a staging area.

This seems consistent with every hurricane response or logistics operation we've ever seen.

Machinery and personnel are staged. Work orders are issued and resources dispatched.

Problem we got here is people are so use to just in time inventory, same day Amazon Prime delivery, Uber eats dispatched to their doorstep at the click of a button to solve whatever problem they got.

People have been lulled into thinking the world moves that fast when it doesn't.

This is my whole issue.

Honestly...Is 3-5 days really that outrageous after a hurricane blows through the 3rd largest metro area in the country?


I think people are generally outraged by the lack of communication. The hurricane destroyed lots of infrastructure, but it did not destroy centerpoint's ability to provide eta's and maintain an accurate outage map. If people had an estimate for zip codes/neighborhoods people could actually plan a little better.

The inability to communicate accurate updates makes centerpoint look outrageously incompetent. Yes power being down for a few days is expected after a hurricane. But how long is anyone's guess. I left town Tuesday and currently have no idea when I will be able to return. Hoping before the weekend, but I have no ability to plan it out right now. Very hard with young kids, dog, etc. to just go somewhere indefinitely to escape + try to work remotely by the way.
I think it's a little more than just staging too. I was on HWY 6 heading to CS today and I met the convoy headed south of bucket trucks. This was about 8 AM. They wouldn't get to staging for at least another hour at least before they could get checked in and assigned probably. On-site at 10 at the earliest? This puts them working in the hottest part of the day as well. . .


Don't forget about the safety trainings that all these guys have to go through before starting any work. And obviously I want them to be safe but like come on - they aren't first timers.
I'm sure it's similar to the safety training you get any time you step foot in a plant. It's quick and serves as a way for them to cover their ass.
TXTransplant
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From a friend who does this for a living and has crews here now (I sent her the KHOU video about the staging areas).

Interesting article....
From a utility perspective:

Various reasons why the buckets could have been sitting:
* Different crews work different shifts.
* We (typically) work 14-16 hours. If we run over to try to get something finished, DOT rules mandate for CDL drivers 8 hours rest. So if someone worked til 2 AM, they can't drive the truck til 10 AM.
* That guy was correct about the safety briefings. Every company's power system is different - the way it's built, the voltages, nomenclature etc etc. it takes time to do a thorough briefing (ours are 2ish hours) B4 a foreign crew can go to work for the first time.
* It also takes time to thoroughly evaluate sections of line. You want a correct, thorough eval to reduce # of trips to material staging areas.
* It may also be that CPE is overwhelmed

I was a little surprised safety briefings are 2 hours, but electricity is crazy dangerous, and people are working in a challenging environment (raising the risk of accidents).

She does seem to think that deregulation does not favor residential customers.
AgLA06
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Swan Song said:

This seems ill advised Centerpoint, it's not time to be patting yourself on the back.




This lack of communication from Centerpoint is unacceptable .

This communication from Centerpoint is unacceptable.

Furlock Bones
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OK buddy.
Sea Speed
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Ag13 said:

Cepe said:

Ag13 said:

Ag_07 said:

Stat Monitor Repairman said:

Seems like Centerpoint is taking a lot of heat over the sight of trucks assembled at a staging area.

This seems consistent with every hurricane response or logistics operation we've ever seen.

Machinery and personnel are staged. Work orders are issued and resources dispatched.

Problem we got here is people are so use to just in time inventory, same day Amazon Prime delivery, Uber eats dispatched to their doorstep at the click of a button to solve whatever problem they got.

People have been lulled into thinking the world moves that fast when it doesn't.

This is my whole issue.

Honestly...Is 3-5 days really that outrageous after a hurricane blows through the 3rd largest metro area in the country?


I think people are generally outraged by the lack of communication. The hurricane destroyed lots of infrastructure, but it did not destroy centerpoint's ability to provide eta's and maintain an accurate outage map. If people had an estimate for zip codes/neighborhoods people could actually plan a little better.

The inability to communicate accurate updates makes centerpoint look outrageously incompetent. Yes power being down for a few days is expected after a hurricane. But how long is anyone's guess. I left town Tuesday and currently have no idea when I will be able to return. Hoping before the weekend, but I have no ability to plan it out right now. Very hard with young kids, dog, etc. to just go somewhere indefinitely to escape + try to work remotely by the way.
I think it's a little more than just staging too. I was on HWY 6 heading to CS today and I met the convoy headed south of bucket trucks. This was about 8 AM. They wouldn't get to staging for at least another hour at least before they could get checked in and assigned probably. On-site at 10 at the earliest? This puts them working in the hottest part of the day as well. . .


Don't forget about the safety trainings that all these guys have to go through before starting any work. And obviously I want them to be safe but like come on - they aren't first timers.


For real. They are linemen driving their own eqpt. These companies should have standing agreements with each other that their linemen are trained and qualified. These people learned nothing during this training and I promise none of them wanted to be there. BS safety training like this is why people in dangerous occupations don't even want to go to actually helpful training.
AgLA06
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sts7049 said:

it is because people are largely selfish and expect instant gratification


And stupid. It's not ignorance, it's stupidity to live in a swamp, 50 miles from the coast in a hurricane hotbed and have absolutely no understanding of reality.
Dill-Ag13
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TXTransplant said:

That's kind of how The Woodlands Township works. But even they haven't been all that effective at getting Centerpoint to cooperate.

I was able to get them to come out and assess my immediate area, but I don't think they did anything else in my 7000-ish home subdivision. They just did enough to "resolve" my complaint.

Usually I can get an update from our Village Association President, but it's been crickets this week so far.
WHere in the woodlands are you based? I am in regan mead
TXTransplant
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Creekside. You're in the part of Sterling Ridge that has CP, aren't you? I don't think I realized that until just now. I thought they were on Entergy.

Are you Mo Co or Harris?
Ciboag96
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A passel of Florida State troopers just passed me on I-10 and Shepherd.

Guess they're here to help.
Dill-Ag13
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yes we are an often neglected corner of CP in the woodlands, mo co.
jbanda
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TXTransplant
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I hear you. My realtor when I bought in Creekside steered me away for that reason. I think they knew it would be problematic.

I wanted to buy in Mo Co. It's been a good and bad decision being in Harris. Good for my son and being in Tomball ISD, and I love the neighborhood. Bad for Centerpoint and HCAD.

Just checked the map that was supposedly updated at noon.

I should be surrounded by a sea of green, but all of Creekside is still blue. The west side has had power since Tuesday, and east of me towards Gosling has had power at least since 5 am this morning.
swimmerbabe11
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I know that a bunch of y'all probably rolled your eyes, but I'm really glad they sent out the big public safety warning text about carbon monoxide. Every time an event like this happens, people die because they've never been in a situation to know about this stuff. Sending out a quick educational warning like that likely will save some lives. They should have done it during the freezes too. It's common sense stuff, but you don't always know what you don't know.
txags92
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aTm2004 said:

Checking CP's map that was updated today and clicking my blue area estimates by July 13th or earlier. Clicking on other blue areas around me and it says they'll continue to provide updates. I hope it's earlier.
Has anybody seen any discussion of the estimate appearing on this map from Centerpoint? I am not getting text updates from them and can't watch the local TV because I am up in Bastrop. I am trying to help my sister decide whether to head up and stay with us for a few days or not. Her circuits in Crosby (Northern Newport) and the ones around her don't show any estimated restoration dates yet on the map. I am seeing several locations (like Indian Shores) with July 12th or July 13th EOD estimates. Does that mean that any circuits without dates will likely be later than the 13th? Or are they still populating the map with estimated dates?
Dill-Ag13
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a friend lives in 77389, top-right corner of auburn lakes backing up against the drainway/spillway facing the back of creekside, got power mid-day yesterday.

Where we live isn't actually bad, we are zoned to TW schools in conroe ISD, May valley further west of us is magnolia isd
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