We all like to bag on all the ISPs.. and rightly so most times. But credit where credit is due. Just sharing so all the folks afraid to drop SL as the "devil I know".. Do you think the following would happen with them? 0% chance.
I woke up this morning at 0445 to find the Frontier (fiber) modem we have to use (in bridge mode) had died so no internet. No link at all to anything. Called their 800 # at 0500. The system automatically detected my link "has an issue" and automatically scheduled a tech. It didn't ask. It did it. It just asked that I text back "cancel" to an SMS they'd send me if it magically started working again. OK, I figured, great so this weekend I'll be down and who knows when it'll be next week (if even then!)..
The call kicks back in and completes saying "Your technician will arrive between 8am-noon on Friday Sep 16."
Tech rolled up at 0920. Took one look at the modem and swapped it with a new one and I'm back online by 0930 at $0 cost. Basically 1.5 business hours from problem to resolution. Props.
Drop Suddenlink if you still have it. Get Frontier (if they're near you yet).
I woke up this morning at 0445 to find the Frontier (fiber) modem we have to use (in bridge mode) had died so no internet. No link at all to anything. Called their 800 # at 0500. The system automatically detected my link "has an issue" and automatically scheduled a tech. It didn't ask. It did it. It just asked that I text back "cancel" to an SMS they'd send me if it magically started working again. OK, I figured, great so this weekend I'll be down and who knows when it'll be next week (if even then!)..
The call kicks back in and completes saying "Your technician will arrive between 8am-noon on Friday Sep 16."
Tech rolled up at 0920. Took one look at the modem and swapped it with a new one and I'm back online by 0930 at $0 cost. Basically 1.5 business hours from problem to resolution. Props.
Drop Suddenlink if you still have it. Get Frontier (if they're near you yet).