Esteban du Plantier said:
I've only ever had windshields replaced, but what's the issue with Acme?
I still own the building my photography studio use to be in... It's rented out to Twin City's for their resale shop.
The glass in the door frame has weather stripping and things that hold the glass in place. One piece fell out and went missing before I was told about it, so I cant find the piece to put it back in...
Back in 2016 or so our entire front section of windows were blown out from the tornado that went down the alley next to me. All the glass was replaced by Acme...
so I went over there to get them to replace the weather stripping... I wa informed that its not made anymore... so I ask them to just remove it alll and replace it with something...
and no one ever went...
so I asked again.. and met the commercial repair guy... he gave me some bits and said that should do it if I wanted to replace it myself... I went back and couldnt figure out how to get it to stick in the frame...
went back to acme... asked them to install it...
they never did..
went back and asked them to install it...
they never did....
went back and asked for the owner to talk to me.. they got all freaked out about that and never got him to come out to the office saying they would take care of it.. (the two ladies who work the front)..
they never did...
went back and asked for Mitchells (the owner) email address... they freaked out again and swore they would take care of it..
they never did...
went back and demanded that I talk to the commercial guy.... he came out and said he had been over there... the ladies freaked out and said they never saw a work order.. Asked them to either find it or make a new one...
they never did...
there have been more encounters but you get the gist...
for over a year I've tried to get them to do something that is very simple if you have access to the bits to replace it... I do not... they do.. since they installed it in the first place, I would think they could replace it or replace all of it to match... I dont care if it doesnt match... I dont care if it doesnt match the other door.. I dont care.. I just want it replaced...
I've called A+ and they wanted about $200 BEFORE they even went over there...
I called Navasota glass and they said it would be MONTHS before they were free...
so... blah... ACME SUCKS..