LOYAL AG said:
91_Aggie said:
LOYAL AG said:
BiochemAg97 said:
LOYAL AG said:
Langenator said:
I remember being in a business some years ago, phones were down and the boss had told the cashier to run credit cards the old fashioned way.
Kid was super grateful when I showed him how to use the old school carbon copy credit card receipt machine.
I'd guess this is illegal now since it creates a literal paper trail with the card number, name expiration and cvv on it.
It could be that DD POS requires a live internet to function. If so shame on DD for not have a cellular card as a backup plan. No reason this should happen in 2022.
I'm guessing they do a lot of online orders. Without the internet link back to the corporate website ordering system, I'd bet their order volume would be way down. I'd guess 50% or more. At some point, it is just more cost effective to close shop and send everyone home.
That's why I brought up a cellular card as a backup to the hardline internet. If up time is critical it's important enough to have a back up plan. If being open is important to DD then they should have had a backup plan. The internet really isn't an excuse for being closed unless all of the internet is down.
With Credit Card processing all that has to be within a protected router/domain or else the CC companies won't let you process anything. They would have had to have planned ahead to have cellular available for backup in case main internet went down. Likely they had multiple failures and just said "wifi down" as a simple answer for the guests.
Probably bigger issues behind the scenes than they would tell us.
Yeah I know all of that. Still comes down to poor planning. You can buy routers that accommodate cellular cards as a backup and switch automatically when hard line fails. That's been around for years. If being open is important you make those decisions. Maybe DD didn't know that and if that's the case their IT guy should be fired. I'm an accountant and I know these things.
But it is more likely a combination of it being down hard and not worth it stay open for cash only payers.
We went to Freddie's about 2-3 months ago and they had same issue, but stayed open only taking cash.
So not limited to poor planning by DD.
No reason to assume the worst/most negative interpretation based on the limited information we have about their inner workings. (no I don't know anyone associated with DD and I have no financial stake).