I posted this in another thread -
Quote:
We have one standing order in our service department, if you go to a house for a no power call and find out city power is out, or that they have a tripped GFCI breaker or any other "minor" problem a homeowner should be able to figure out on their own, and it takes us a few minutes to find we no bill them. That good will has taken us a long way, and that type of stuff is why I went into business to begin with..
**The following is my personal opinion only**
People remember when they got done dirty and remember when they got a solid. Sometimes we go reset a GFI and the owner is embarrassed that they didn't try that, or perform some other quick repair that essentially costs me nothing but a 1/2 hour of labor and a little fuel. That is the best advertising in the world! I couldn't buy that advertisement for 30 dollars anywhere.
That person is going to go to church, the grocery store, the ballgame or wherever, and when they hear someone talking about a need for an electrician, they will recommend us. I could get on here everyday pontificating on topics great and small and never do as much good for my business as I can do treating people right. Word of mouth (or keyboard) is still some of the best space to occupy when it comes to growing a business, That's our belief and it has proven out for us over the past 11 years,