https://it.tamu.edu/community/it-communication/it-vendor-contacts.phpKatelyn Cox is their Relationship Manager and is the owner's daughter. If I remember correctly, she's also a flight attendant, so she may be unavailable at times.
Kristen Cox (not listed) is the owner but I do not have her contact info.
You may be able to use Bill Henry (TAMU Apple rep) as an escalation point, in a pinch.